Pega UI Architect – Pega CDH & Prediction Studio

Key Responsibilities

• Lead UI architecture and design for enterprise-scale PEGA applications, supporting customer service and operations platforms, ensuring scalable, responsive, and accessible user experiences
• Define and enforce UI design standards and best practices within PEGA Cosmos and UI-Kit frameworks, ensuring consistency across multi-channel applications (web, CSR desktops, and self-service portals)
• Partner with Product Owners, UX designers, business stakeholders, and CDH teams to translate complex telecommunications workflows and real-time decisioning strategies into intuitive, high-performance PEGA user interfaces
• Architect reusable UI components, dynamic case views, and design templates to accelerate development and improve maintainability across multiple programs
• Integrate Pega Customer Decision Hub (CDH) strategies and Next-Best-Action (NBA) frameworks into UI experiences to drive personalized, real-time customer engagement
• Leverage Pega Prediction Studio to operationalize predictive models within customer-facing and CSR applications, ensuring decision transparency and measurable business outcomes
• Optimize UI performance by tuning PEGA UI rules, promoting section reuse, declarative UI patterns, and modern front-end integration practices
• Integrate PEGA UI with external systems and digital channels via REST services, mashups, and APIs to enable seamless omnichannel customer experiences
• Ensure compliance with accessibility (WCAG), branding standards, and enterprise UX guidelines while modernizing legacy UI to Cosmos-based designs
• Mentor development teams on PEGA UI architecture, CDH integration patterns, and Prediction Studio implementation best practices
• Conduct design and code reviews, guide implementation of complex screen flows, and support dynamic case management experiences
• Collaborate with QA, DevOps, and release teams to troubleshoot UI defects and support high-volume production deployments within a telecom environment
• Play a key role in UI modernization and intelligent decisioning initiatives aligned to digital transformation and customer experience strategy

Required Qualifications

• 8+ years of PEGA experience with strong focus on UI architecture
• Hands-on experience with Pega Customer Decision Hub (CDH) and Next-Best-Action Designer
• Proven experience implementing predictive models using Pega Prediction Studio
• Deep expertise in PEGA Cosmos, UI-Kit, section rules, harnesses, skin rules, and case design
• Experience integrating PEGA with REST services and enterprise systems
• Strong understanding of accessibility standards (WCAG) and responsive design
• Experience in telecommunications or large-scale