Personal Lines Account Manager (PLAM) - Hybrid

Job Summary

Seeking a motivated and service-oriented Personal Lines Account Manager (PLAM) to join a dynamic and team-focused organization. This role offers an excellent opportunity for individuals with a passion for customer service and a desire to develop their skills in a supportive and coaching-focused workplace.

The ideal candidate will have 3-5 years of experience, a strong service background, and a willingness to learn and grow within the organization. This hybrid position offers a blend of in-office and remote work after the training period.

Compensation Package

• Salary Range: $55,000 - $65,000 annually
• Benefits:
  • Paid health insurance with contributions to a High Deductible Health Plan (HDHP)
• Work Arrangement: Hybrid (3 days in-office, 2 days remote after training)

Responsibilities

• Provide exceptional service to clients by managing personal lines accounts, including renewals and policy changes.
• Handle all service-related tasks with a focus on client satisfaction and retention.
• Upsell and cross-sell additional products and services to meet client needs.
• Collaborate with senior agents and team members to ensure seamless client support.
• Utilize EzLynx software for account management and processing.
• Participate in ongoing training and development to enhance skills and knowledge.

Qualifications/Requirements

• Licensure: Property & Casualty (P&C) license required.
• Experience: 3-5 years of experience in personal lines account management or a related field.
• Strong service-oriented mindset with a willingness to learn and be coached.
• Familiarity with EzLynx software is preferred.
• Ability to work collaboratively in a team-focused environment.
• Excellent communication and organizational skills.