PLATFORM ARCHITECT

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Summary

Senior ServiceNow ITSM Platform Architect responsible for defining and governing the end-to-end ServiceNow architecture, ensuring scalable, secure, and best-practice-aligned implementation of ITSM solutions that deliver business outcomes.

Key Responsibilities

• Own overall ServiceNow ITSM platform architecture and solution design.
• Define architecture standards, CSDM alignment, data model, and integration patterns across modules.
• Lead requirement workshops and translate business needs into scalable technical solutions.
• Provide technical leadership and governance to development, admin, and functional teams.
• Ensure adherence to best practices, security, and platform governance frameworks.
• Design and oversee integrations with third-party systems (cloud, ERP, monitoring tools).
• Establish development/configuration standards and ensure consistency of delivery.
• Drive performance tuning, risk mitigation, and architectural reviews across the platform.
• Act as primary escalation point for technical decisions and issues.
• Collaborate with stakeholders to ensure alignment with business objectives and ITIL processes.

Required Skills & Experience

• IT experience in ServiceNow architecture.
• Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
• Proven experience in end-to-end ServiceNow implementations / transformations.
• Deep knowledge of CSDM, CMDB design, integrations, APIs.
• Hands-on experience in ServiceNow scripting, Flow Designer, IntegrationHub.
• Strong understanding of ITIL processes and service management frameworks.
• Experience with Agile / DevOps delivery models.
• Excellent stakeholder management and leadership skills.

Certifications (Preferred)

• ServiceNow CSA, CIS (ITSM); Architect-level certifications preferred.
• ITIL certification.

Nice to Have

• Experience in ITOM / HAM / SAM / SPM modules.
• Exposure to cloud environments (Azure/AWS) and automation strategies.

Mandatory Skills

• ServiceNow Solution Architecture.

Experience

• 10 YEARS.

Compensation & Benefits

The expected compensation for this role ranges from $100,000 to $185,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Additional Information

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.