Platform (Site Reliability) Engineering Manager (w/m/d)

About TELUS Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision to create a healthier future, we are leveraging the power of our cutting-edge technology and focusing on the uniqueness of each individual to create the future of health. As a leading global health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

We're seeking a Platform (Site Reliability) Engineering Manager (w/m/d) to join our Engineering team in Berlin. This is a hybrid position, requiring 2 days in the office (Wednesdays & Fridays).

Responsibilities

• Lead, develop and grow a team of Site Reliability and Platform Engineers, fostering a culture of ownership and continuous improvement
• Define and drive the reliability strategy across services, including SLIs, SLOs and error budgets
• Ensure high availability, scalability and performance across multi-region AWS environments
• Own and improve incident management processes, on-call practices and operational excellence
• Drive automation and reduce operational toil through tooling and standardisation
• Partner with Security and Compliance teams to ensure adherence to standards such as GDPR, ISO 27001 and SOC 2
• Provide architectural guidance across infrastructure, networking and platform services
• Collaborate with engineering, product, data and AI teams to support reliable and scalable systems
• Communicate risks, performance metrics and priorities to both technical and non-technical stakeholders

Requirements

• Strong experience in Site Reliability Engineering, DevOps or Platform Engineering within AWS environments
• Proven experience leading and developing engineering teams
• Deep expertise in AWS services (e.g. EC2, S3, RDS, Lambda, VPC, IAM)
• Strong knowledge of Infrastructure as Code (Terraform or CloudFormation)
• Experience with container orchestration (ECS or EKS)
• Solid understanding of distributed systems and reliability engineering principles
• Experience designing and maintaining CI/CD pipelines
• Strong understanding of networking, security and observability practices
• Experience managing incident response and operational processes
• Excellent stakeholder management and communication skills
• Fluent English

Nice to have

• Experience with globally distributed systems and large-scale production environments
• Exposure to security incident response and compliance audits
• Experience supporting AI/ML infrastructure on AWS
• Experience mentoring senior engineers or managers
• Relevant certifications (e.g. AWS, Kubernetes, Terraform)

Success in Role (after 6 months)

• Established clear reliability standards and SLO frameworks
• Team operates effectively with strong ownership and mature on-call practices
• Platform reliability, scalability and operational efficiency have measurably improved
• Built strong alignment with cross-functional stakeholders and influenced engineering practices beyond your team

Interview Process

If your application progresses positively, you will be invited to participate in our hiring process, which includes the following stages:

• Initial screening with recruiter (up to 45 mins)
• Technical and leadership interviews (up to 90 mins)
• Final stakeholder interview (up to 60 mins)

What We Offer

What we stand for:

• Customer First: We passionately put our communities and customers first
• Embrace Change: We embrace change and innovate courageously
• Grow Together: We grow together through spirited teamwork

A sneak peek into your benefits:

• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app)
• Subsidy for your UrbanSportsClub membership
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