POS Analyst IT (H/F)

About Lagardère Travel Retail

Lagardère Travel Retail is one of the world leaders in Travel Retail, serving passengers in airports, train stations, and other concessions in 51 countries. As one of the two divisions of the Lagardère group, Lagardère Travel Retail holistically meets the needs of passengers and concessionaires through a network of over 5,000 Travel Essentials, Duty Free & Fashion, and Foodservice outlets. The group has established an ambitious CSR roadmap, named PEPS, to contribute to building a more sustainable industry.

In 2025, Lagardère Travel Retail achieved a turnover of 8 billion euros.

Are you ready to explore “A World Connected”? Join us as a POS Analyst IT (H/F).

Reporting to the IT Department of Lagardère Travel Retail, you will join the IT & Master Data team. Within the Point of Sales Operations (POS) support team, you will work on all IT tools used in stores (checkout systems, payment, mobility, electronic shelf labels) in an international and demanding environment.

You will provide user support, transfer knowledge to local IT teams, and actively participate in the continuous improvement of service quality as well as in the deployment projects of checkout solutions.

Your Role and Missions

Support & Operation of POS Solutions

• Provide Level 2 IT support for tools used in stores: checkout, payment, mobility, and electronic shelf labels
• Primarily work remotely and act as the escalation point for Level 1 support teams and country IT Managers
• Ensure service quality across an international scope (approximately 30 countries – EMEA, ASPAC, LATAM)

Incident, Problem, and Change Management

• Handle Level 2 / Level 3 incidents, analyze root causes (logs, data, configuration), and ensure their resolution
• Identify recurring incidents with a focus on Problem Management and continuous improvement
• Configure new stores, participate in monthly release deployments, and POS projects (Change Management)

Knowledge Capitalization & Continuous Improvement

• Populate and maintain the knowledge base (Confluence) for Level 1 and Level 2 support
• Formalize configuration, incident resolution, and troubleshooting procedures
• Contribute to process optimization and raising the maturity level of POS support

Coordination & Transverse Collaboration

• Interact with POS IT, SAP, Systems, Networks teams, Business teams (products, pricing, promotions), and the Digital team
• Collaborate closely with local IT Managers and country service providers
• Monitor maintenance operations, proactive performance monitoring, and alert handling

What About You?

• You hold a degree (Bac +2 or higher).
• You have solid experience in a Retail environment, with exposure to one or more Point of Sale (POS) systems.
• You have worked in IT support and/or project management contexts, ideally in an international environment.
• You are rigorous, methodical, and autonomous, with strong analytical and synthesis skills.
• Knowledge of retail in an airport environment is a real asset.
• You have fluent written and spoken English skills.
• You are comfortable with remote access tools (TeamViewer).
• You have good knowledge of systems and networks (Windows 10/11 Pro, Intunes, IP configuration, DHCP, Meraki).
• You are proficient with checkout / POS environments (cash register hardware and software, SCO, SOK, KDS, POS terminals/EFT, payment methods), with TCPOS knowledge being a plus.
• You have strong writing skills to document incidents, update tickets, and formalize procedures.

Why Join Us?

• Competitive Remuneration: An attractive fixed salary over 12 or 13 months, supplemented by an annual bonus based on your individual and collective objectives, as well as profit-sharing.
• Flexibility: Remote work possible 2 days per week, with 12 additional days per year.
• Facilitated Mobility: We cover 75% of your Pass Navigo or offer you sustainable mobility solutions with a sustainable mobility package.
• Health and Well-being: Benefit from a health insurance plan covered at 75% for you and your family.
• Catering: Access our company restaurant for balanced and varied meals.
• Sports and Fitness: Gymlib subscription supported at 50% by the company to stay fit.
• Social Engagement: A dynamic Social and Economic Committee (CSE) with a dedicated platform for your needs.
• Inspiring Workspaces: Our "wework" offices offer free coffee, a rooftop, foosball, and much more.
• Solidarity Program: Dedicate a full day or two half-days per year to volunteer or skills-based volunteering missions during your working time.

We believe that an inclusive and diverse culture fosters the growth of companies and individuals. At Lagardère Travel Retail, we are committed to creating a work environment where everyone can reach their potential, be themselves, and benefit from personalized support to achieve their ambitions. We welcome and consider all applications, regardless of background, and guarantee fair and equal treatment for every candidate.

Join us and become a part of “Career Connected”.