Solution Engineer

About Salesforce

Salesforce is the leading AI CRM, where the collaboration between humans and agents drives unparalleled customer success. Here, ambition meets action, technology meets trust, and innovation is a core value that shapes our daily operations. As the world of work evolves, we seek Trailblazers who are committed to enhancing business and the world through AI, fostering innovation, and upholding Salesforce's core values.

Excited to advance your career at the forefront of workforce transformation? Join us at Salesforce, where Agentforce represents the future of AI, and you are pivotal to our journey.

Our Sales Organization comprises various business segments that cater to multiple verticals, including Financial Services, Healthcare, Manufacturing, Retail, Technology, Consumer Services, Public Sector, and more.

Overview

The Solution Engineer position is integral to Salesforce and we invite applicants for this dynamic role. By applying, your resume will be accessible to recruiters and hiring managers across diverse cloud offerings and industry verticals within the organization. Our objective is to ensure you apply once and your application is reviewed by multiple hiring teams. Roles may vary between office-based, office-flexible, or remote work arrangements.

Do you aspire to be part of a remarkable team that engages with top organizations worldwide? Join us at Salesforce's Solution Engineering team. Here, you will collaborate with customers, internal teams, and Professional Services to design innovative solutions that enable our clients to connect with their customers in transformative ways. This role offers the opportunity to engage with the entire customer lifecycle in a fast-paced, exciting environment. If you thrive on challenges and enjoy building compelling solutions, the Solution Engineering Team is the ideal fit for you.

The Solution Engineer plays a crucial role in aligning innovative strategies with technology solutions within complex environments. You will partner with clients and work collaboratively with internal teams and C-level contacts to drive consensus on comprehensive technology solutions across Salesforce's product lines.

Roles and Responsibilities

• Address complex business problems by conducting thorough research and assessments to define challenges, identify opportunities, and recommend actionable solutions.
• Guide clients through decision-making processes by evaluating and communicating solution options, fostering collaboration among stakeholders.
• Showcase how connected experiences can be realized through Salesforce solutions via software demonstrations and prototypes, including creating future state customer journey strategies.
• Assist customers, Account Executives, and Professional Services in identifying and recommending strategic solutions that are personalized to meet their specific challenges and objectives.
• Discover customer needs and position the appropriate Salesforce solution to fulfill their business goals.
• Develop and deliver customized demonstrations tailored to various customer profiles that illustrate how Salesforce accelerates their strategies and delivers value.
• Convey a deep understanding of the customer’s architecture and needs as they relate to Salesforce solutions.
• Organize and lead cross-functional solution discussions, aligning them with sales strategies.
• Develop and narrate compelling stories about customer experiences enabled by Salesforce technologies.
• Engage in all necessary product, sales, and procedural training to acquire and maintain essential knowledge for success in this position.
• Willingness to travel as needed based on territory alignment.

Required Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent experience. Candidates will be evaluated based on their core competencies (including extracurricular leadership roles, military service, and work experience).
• Knowledge of related applications, relational databases, and web technologies.
• Strong communication skills in oral, written, and presentations with ability to collaborate effectively.
• Team-oriented with the capability to solve technical issues in diverse political environments.
• A minimum of 4 years of professional experience required.

Preferred Qualifications:

• Salesforce Certifications.
• Previous experience as a solution or sales engineer in CRM or a similar technology field.

Unleash Your Potential

At Salesforce, your potential knows no bounds. We provide benefits and resources that support your work-life balance, allowing you to thrive in all aspects of your life. Our AI agents enhance your impact, enabling you to perform at your best. Together, we will leverage the power of Agentforce to innovate across all business sizes and create extraordinary experiences that customers love.

Equal Opportunity Employer

Salesforce is committed to building a diverse workforce and maintains a policy of non-discrimination. We believe in equality for all and are dedicated to creating an inclusive workplace free from discrimination. All employees and job applicants are evaluated based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, veteran status, age, disability, or other legally protected classifications.

In the United States, compensation offered will depend on factors like location, job level, job-related knowledge, skills, and experience. The typical base salary range for this position is $88,970 - $244,510 annually, with different ranges applicable to specific locations like California, New York, and metropolitan areas of Boston, Chicago, Seattle, and Washington DC. Your recruiter will provide more information on the specific salary range during the hiring process. Please note, the range represents base salary only and does not include bonuses, incentives for sales roles, equity, or benefits.