Principal Account Executive

About

The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding, as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities.

Responsibilities

• Lead strategic department projects while supporting broader company initiatives
• Identify departmental improvements and provide guidance on client-impacting issues, focusing on holistic solutions across multiple clients
• Coach and mentor peers
• Coordinate and facilitate training for both new and existing Account Executives
• Manage unique, complex partners of strategic importance to the network
• Serve as a Subject Matter Expert on authorization and settlement applications, as well as other internal systems and tools
• Lead operational projects focused on implementing new products, releases, and solutions
• Resolve escalated customer issues
• Manage operational relationships with complex and large partners
• Actively manage risk and escalate any customer-impacting issues to management

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 6 years of payments industry experience within financial services

Preferred Qualifications

• Bachelor's Degree in Business, Finance, Information Technology, Engineering
• 8+ years of payments industry experience within financial services
• Experience influencing key stakeholders, executive level clients or internal business partners

Salary

• McLean, VA: $151,900 - $173,400 for Principal Account Executive
• Houston, TX: $138,100 - $157,700 for Principal Account Executive
• Riverwoods, IL: $138,100 - $157,700 for Principal Account Executive

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits
• Cash bonus
• Long term incentives

Additional Information

Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace and considers qualified applicants with a criminal history in a manner consistent with applicable laws.

For accommodation requests or technical support regarding the recruiting process, contact Capital One Recruiting or Careers email as provided.