Principal Associate, Product Management

Location

161 Bay Street (93021), Canada, Toronto, Ontario

Title

Principal Associate, Product Management

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Product Managers are tech‑savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting‑edge products that serve their needs. We’re all‑in on the cloud and leaders in the adoption of open‑source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility.

Product Managers are dedicated problem‑solvers who leverage big data, agile principles, and human insights to re‑imagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

About the Role

A few ways our Product Managers help people create meaningful interactions with Capital One:

• Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.
• Enhance the credit card application experience to encourage early adoption of digital habits.
• Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.
• Create easy digital solutions that help customers address fraud and easily get back to using their card.
• Develop assistance programs to help customers who are struggling with their payments.
• Provide customers with relevant details about their account, conveniently within the mobile app.

Your Responsibilities

As a Product Manager, you’ll be expected to demonstrate proficiency in four key areas:

Human Centered

• Lead sourcing and synthesis of customer discovery efforts to understand customer needs and drive the long‑term vision for your product.
• Turn customer insights into actionable strategies that define priorities for your team and rally stakeholders to your vision.

Business Focused

• Own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross‑functional team to ensure the right resources are aligned.
• Define KPIs for your product and be responsible for measuring and tracking them, adjusting the roadmap as data dictates.

Technology Driven

• Have an end‑to‑end understanding of your product and its place in the larger ecosystem to anticipate impacts from changes elsewhere.
• Work closely with tech leadership and architecture to understand trade‑offs of technical decisions and how they affect the customer experience, always seeking the best tool for the job.

Transformational Leadership

• Rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams.

Basic Qualifications

• At least 3 years of Product Management experience with software products.
• Experience successfully delivering a software product.
• Strong quantitative and qualitative skills; able to make data‑driven decisions and provide recommendations to drive action.

Preferred Qualifications

• Bachelor’s Degree in Business, Finance, Engineering or related field.
• 5+ years of Product Management experience.
• Experience in financial services, technology or operations.

We Want You If You Are

• Intellectually Curious – You ask why, explore, and aren’t afraid to share crazy ideas. Comfortable with ambiguity, hungry to learn, and a seeker of new challenges.
• Communicator & Influencer – You can communicate complex ideas clearly to any audience. Your team knows their priorities and why they’re doing what they’re doing. You can rally associates to work with you.
• Do‑er – Biased toward action, you try things and sometimes fail. You navigate roadblocks, stay focused on goals, are well‑organized, multitask, and prioritize your work.
• Passionate & Customer Focused – You care about growing others and bringing them together around what’s possible. You enjoy building and shipping products and connecting with customers to fully understand their needs.
• Learner – You have an appetite to learn new things or technologies while exhibiting humility when asking for help.
• Team Player – You enjoy working with diverse people and driving the team toward a common goal, putting the team before yourself and building long‑lasting relationships.

Working at Capital One

• Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with a one‑time Work From Home allowance and work at our head office conveniently across the street from Union Station.
• Live well—physically, financially, and emotionally. Receive support for you and your loved ones with full coverage for spouses, domestic partners, and dependents, up to $3,000 in mental health coverage, up to $5,000 in tuition subsidies per year, and more.

Equal Opportunity & Accommodations

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you need an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or email ARCanada@capitalone.com. All information you provide will be kept confidential and used only to provide needed accommodations.

For technical support or questions about Capital One’s recruiting process, email Careers@capitalone.com.

Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools, or other information available through this site.

Capital One Financial is made up of several different entities. Any position posted in Canada is for Capital One Canada; positions posted in the United Kingdom are for Capital One Europe; and positions posted in the Philippines are for Capital One Philippines Service Corp. (COPSSC).