Principal ServiceNow Platform Architect

About

Prestigious Financial Institution is currently seeking a Principal ServiceNow Platform Architect. Candidate will be responsible for platform architecture to build advance technical solutions alongside the team. The Principal will also work with other teams comprised of software & systems engineers, business systems analysts, product owners, and application architects who plan, design, develop, test and deploy technology solutions. The candidate must be able to solve problems creatively, communicate effectively, and engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business and technical professionals across different departments in a fast-paced agile and distributed development environment.

Position is bonus eligible

Responsibilities

• Support and plans a strategic roadmap for the ServiceNow platform and manages the delivery of complex projects which may involve multiple systems
• Solve complex technical issues within the platform with the objective of system maturation
• Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
• Provides leadership to solution development teams to ensure integrated architecture, and proactively engages with teams to promote process and organizational improvements that enhance overall platform effectiveness
• Collaborate with technical experts and architects resolve complex technical challenges while also ensuring compliance of various standards around coding, testing, and documenting the systems you develop
• Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team
• Leads data management and reporting efforts to promote a stable architecture and usable platform
• A team player who assists the team as required to achieve collective goals & delivery milestones including knowledge-share
• Manage a development team

Qualifications

• Required 10+ years in implementing and managing various ServiceNow solutions, can offer customers real-world examples and provide best practice solution options
• Required 8+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions
• Required Expert with the CMDB and Common Service Data Model (4.0+) including data implementation and maintenance activities
• Required Expert with utilizing Performance Analytics and practical data analytics experience
• Required Knowledge of system architecture
• Required Practical, expert level knowledge of various ServiceNow solutions including ITSM, ITOM, Security Operations/Vulnerability Management, Software Asset Management, Hardware Asset Management
• Required Excellent oral and written communication skills
• Required Ability to create and present executive level presentations
• Required Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity
• Preferred Work experience in regulated Financial Services industry
• Preferred Hands-on experience with ServiceNow’s UI Builder

Technical Skills

• Required Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
• Required Working knowledge of JavaScript
• Required Knowledge of various IT processes and best practices
• Required Knowledge of Agile Development framework and effective SCRUM techniques
• Preferred ServiceNow Certified Master Architect
• Preferred ServiceNow Certified Technical Architect
• Required ServiceNow Certified System Administrator
• Required ServiceNow Certified Application Developer
• Preferred ITIL Certification
• Preferred CISA Certification
• Required BS degree in Computer Science, similar technical field
• Preferred Masters degree in Computer Science

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location

Hybrid remote in Chicago, IL 60606

Job Types

Full-time, Permanent