Principal Software Developer (AI / Agentic Systems)

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at Laivly is looking for a highly skilled and motivated Principal Software Developer with deep experience in agentic AI systems to join our innovative team. You will play a critical role in designing, developing, and delivering cutting-edge AI-powered solutions, including LLM-driven browser-use agents, workflow orchestration pipelines, and tool-using AI systems. You will mentor and inspire a team of talented engineers while pushing the boundaries of what AI can do in real-world customer service environments. You bring expertise across multiple programming languages, including Node.js, .NET, Python, and hands-on experience in building AI agents that can plan, reason, and interact with tools, APIs and browser environments. You excel at solving complex challenges with creativity and minimal direction, demonstrating a passion for learning and pushing the boundaries of technology.

This role is remote and open to Canadian Residents only.

As Principal Software Developer, you will…

Architect and Develop Solutions:

Design, implement, and optimize software solutions using modern frameworks and technologies, including .NET, Node.js, Python, and generative AI platforms

Innovative Problem Solving:

Tackle complex engineering challenges with creative approaches, leveraging your expertise and curiosity to deliver effective solutions independently

Mentorship and Leadership:

Guide and mentor junior and mid-level engineers, fostering their technical growth and contributing to a culture of collaboration and innovation

Stay Ahead of the Curve:

Continuously learn and integrate new technologies, frameworks, and methodologies to keep our solutions at the forefront of the industry

Collaborate Across Teams:

Work closely with product managers, designers, and stakeholders to translate business needs into robust technical solutions

Code Quality and Best Practices:

Uphold high standards in code quality, testing, and documentation to ensure maintainability and scalability

As Principal Software Developer, you have…

• Minimum 7 years proven experience in software development with deep expertise in .NET, Node.js, and Python
• Strong knowledge and hands-on experience with generative AI tools, frameworks and applications
• Experience designing autonomous or semi-autonomous AI systems that interact with real-world environments.
• Understanding of AI safety, guardrails, and human-in-the-loop workflows.
• Experience optimizing LLM inference pipelines or fine-tuning models for agentic tasks.
• Proficiency in a variety of programming paradigms and languages (e.g., Java, Go, or others is a plus)
• Ability to independently solve challenging problems with limited guidance
• Demonstrated capability to mentor other engineers, creating an inclusive and empowering team environment
• Strong understanding of system architecture, microservices, and cloud-based technologies (e.g., AWS, Azure, or GCP)
• Familiarity with modern development practices such as CI/CD, Agile, and DevOps principles
• Excellent communication skills, with the ability to articulate complex technical concepts to a range of audiences
• 2 or more years in a fast paced start-up environment
• Experience in AI/ML applications, including natural language processing and deep learning
• Familiarity with front-end frameworks (e.g., React, Angular, or Vue.js)
• Contributions to open-source projects or a portfolio showcasing innovative projects