Process Manager

About

As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve client’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.

We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management.

Responsibilities

• Guides business customer through Risk Event and/or Issue containment and remediation
• Work with internal process owners, analysts, tech, and third parties
• Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
• Makes recommendations and provides guidance to the business
• Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
• Helps drive investigation of root cause and/or problem solving for remediation projects
• Coordinates with various teams to ensure timelines are met and remediation projects move forward
• Maintains all artifacts, evidence and entries into the system of record
• Training and development of others, as necessary
• Uses judgment to escalate situations to leadership in a timely manner

Additional Responsibilities

• Driving process improvements aligned with desired customer outcomes
• Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
• Understanding and utilizing all Risk Management tools and systems available
• Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
• Working collaboratively with direct team and business partners, sharing tools, ideas and expertise

Qualifications

An Ideal Candidate Possesses:

• Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
• Strong problem identification, resolution and analytical abilities
• Experience in management of multiple projects concurrently in an autonomous environment
• Subject matter expertise in designed Risk Methodologies and corporate risk practices

Basic Qualifications:

• High School Diploma, GED, military experience or equivalent certification
• At least 2 years of Project Management or Process Management experience
• At least 1 years of Operations, Financial Services Compliance or Risk Management experience
• At least 1 year of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelor’s Degree or Military experience
• 1 year Risk Event/Issue Manager experience
• Certifications in any of the following: Business Process Management (BPM), Project Management Professional (PMP) or Six Sigma

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.