Process Writer

About Our Team

Our team structure—one Senior Manager overseeing three Managers—is built on a foundation of collaborative partnership. We are committed to fostering a positive workplace culture while delivering strategic support to 's business initiatives and senior leadership.

Daily Responsibilities

• The role involves coordinating with team managers and subject matter experts to identify, record, and document business processes.
• You begin by reviewing priorities with your manager, then conduct process recording sessions—either observing workflows directly or reviewing screen recordings—while gathering detailed notes on steps, exceptions, and best practices.
• You spend significant time transcribing recorded processes into your documentation system, applying consistent formatting, screenshots, and visual hierarchies to ensure clarity and adherence to 's standards.
• The role also requires to review existing procedures for outdated information, coordinate updates with process owners, and maintain version control and change logs.
• You proofread drafts for accuracy, incorporate feedback from managers and stakeholders, and publish finalized procedures to shared repositories.
• The role requires strong attention to detail, clear written communication, technical proficiency with documentation and recording tools, and the ability to translate complex processes into accessible, step-by-step guidance that supports 's teams and leaders.

Project

Desktop Operating Procedure AND Policy and Procedure review Project. Reviewing DOPs and Policies in the system to ensure they are documented, in a standardized format and up-to-date.

Essential Program/Technology/Software Knowledge

• Strong computer skills with Intermediate and administrative knowledge of technology for Microsoft Word, Excel, Outlook, SharePoint

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations

• 1-2 years of relevant experience (post-secondary included)
• Post secondary education required

Technical Writing

• Ability to translate complex processes into clear, step-by-step instructions
• Strong grammar, punctuation, and organizational skills
• Proficiency with documentation tools (e.g., Microsoft Word, SharePoint, content management systems)

Process Analysis

• Capability to break down workflows and identify key steps
• Attention to detail in capturing procedural nuances
• Ability to identify gaps or inefficiencies in existing processes

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations

• Business writing education

Soft Skills

Communication

• Strong listening skills to gather information from subject matter experts (SMEs)
• Ability to ask clarifying questions and validate understanding
• Capacity to explain concepts clearly to diverse audiences

Adaptability

• Willingness to revise and iterate based on feedback
• Flexibility to learn new processes and systems quickly

Collaboration

• Comfort working cross-functionally with various departments
• Ability to build strong relationships with SMEs and stakeholders

Languages

• Proficient in English, written and verbal

Compensation

The expected base salary range for this position is $20 – $22 per hour, depending on experience, skills, and internal equity.

Benefits

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

AI Usage in Recruitment

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.