Claims Manager

About

To identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product.

Hello Future Claims Manager, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Support the development and execution of tactical strategies for the life medical claim’s function, ensuring alignment with business and operational objectives.
• Drive process improvements and operational efficiencies within the claims area to achieve business goals and enhance the customer experience.
• Ensure full compliance with company policies, governance standards, and regulatory requirements across all claims activities.
• Maintain up-to-date expertise on relevant legislation, industry best practices, and internal compliance protocols.
• Build and manage effective working relationships with a range of internal and external stakeholders, various Product Houses and Sales Teams.
• Deliver efficient administrative services through proactive planning, accurate reporting, and timely updates of all claims-related information.
• Oversee daily workflow by prioritizing and assigning tasks to claims assessors and administrators, ensuring objectives, targets, and service standards are consistently met.
• Contribute to product development by transforming insights and ideas into improved products, processes, and services.
• Prepare complex cases and business processes for review and approval by internal governance forums.
• Lead training and development initiatives for staff and stakeholders, focusing on claims processes, best practices, and compliance requirements.
• Continuously seek opportunities to elevate customer experience and optimize operational processes.

Qualifications

You will be an ideal candidate if you have:

• Qualifications: Medical Degree or Equivalent bachelor's degree or Professional Qualifications
• Years of experience: Management Level with more than 5 years’ experience in middle management
• Experience: Extensive experience in Group Risk, Employee Benefits and Retail Business Credit Life Life Insurance experience will be essential

What we offer

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

About you

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

#post #fnb #LI-AW1

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/04/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ.

About FirstRand

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services

The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.