Product Designer UPX / Purchase Experience

Responsibilities

• Lead a design pod focused on a large project initiative and/or Purchase Experience workflows. • Partner with Product Managers and Engineers to shape roadmaps and sprint plans. • Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria. • Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications. • Own core workflows and moments that matter, including landing/home experiences, navigation, product discovery, and more. • Design for clarity and trust within complex, regulated environments. • Identify friction points and opportunities using qualitative and quantitative signals. • Plan and run usability testing, concept testing, and iterative evaluations. • Identify high-value AI opportunities within a large project initiative workflows. • Run effective design critiques and foster a culture of feedback.

Requirements

• 5 6 years of digital product design experience with shipped work. • 2 years leading, mentoring, or operating in player/coach roles. • Strong experience with complex workflows, dashboards, portals, and self-service experiences. • Agile delivery experience from discovery through production. • Proficiency with Figma, prototyping tools, FigJam, or Miro. • Accessibility and inclusive design expertise. • AI/automation UX design, including prompts, inputs/outputs, and error handling. • Strong stakeholder communication and facilitation skills.

Preferred Skills

• Life insurance, financial services, or other regulated industries experience. • Legal/Compliance partnership experience. • Experimentation, A/B testing, personalization, and optimization. • Generative AI (LLM) production experience, including evaluation and monitoring.

Benefits

• Opportunity to grow your career while developing personally and professionally. • Supportive and inclusive work culture. • Access to various resources and programs for career development.