Product Designer - UPX / Purchase Experience

About

In this hands-on role, you’ll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.

Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You’ll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.

What You’ll Do

UX Design Delivery in an Agile Sprint Cadence

Responsibilities

• Lead a design pod focused on a large project initiative and/or Purchase Experience workflows.
• Partner with Product Managers and Engineers to shape roadmaps and sprint plans.
• Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria.
• Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications.
• Own core workflows and moments that matter, including landing/home experiences, navigation, product discovery, and more.
• Design for clarity and trust within complex, regulated environments.
• Identify friction points and opportunities using qualitative and quantitative signals.
• Plan and run usability testing, concept testing, and iterative evaluations.
• Identify high-value AI opportunities within a large project initiative workflows.
• Run effective design critiques and foster a culture of feedback.

Requirements

• 5-6 years of digital product design experience; portfolio or case studies required
• 2 years leading, mentoring, or operating in player/coach roles.
• Strong experience with complex workflows, dashboards, portals, and self-service experiences.
• Agile delivery experience from discovery through production.
• Proficiency with Figma, prototyping tools, FigJam, or Miro.
• Accessibility and inclusive design expertise.
• AI/automation UX design, including prompts, inputs/outputs, and error handling.
• Strong stakeholder communication and facilitation skills.
• Strong UX, interaction, and visual design skills.

Preferred Skills

• Life insurance, financial services, or other regulated industries experience.
• Legal/Compliance partnership experience.
• Experimentation, A/B testing, personalization, and optimization.
• Generative AI (LLM) production experience, including evaluation and monitoring.

Benefits

• Opportunity to grow your career while developing personally and professionally.
• Supportive and inclusive work culture.
• Access to various resources and programs for career development.
• Bachelor’s degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience