Product Management Senior Manager - Express Scripts - Hybrid

Product Management Senior Manager

Bring your passion for innovation and client impact to a role where communication truly matters. As a Product Management Senior Manager you will lead a high-performing team and shape how we deliver meaningful, compliant, and high-quality communications to over 100 Medicare clients. This is an opportunity to combine strategy, leadership, and execution to create better member experiences. We are looking for someone who is energized by collaboration, inspired by continuous improvement, and motivated to make a measurable difference.

Responsibilities

• Lead and inspire a team of Member Experience Managers, setting clear priorities, balancing workloads, and supporting ongoing development and recognition

• Own the end-to-end communication strategy and execution for EGWP clients, ensuring quality, timeliness, and compliance across all deliverables

• Drive communications from concept through production, partnering across teams and systems to deliver seamless outcomes

• Strengthen client relationships by leading meetings, sharing updates, and proactively addressing communication needs

• Monitor performance metrics such as turnaround time and quality, using insights to continuously improve processes and outcomes

• Translate CMS marketing guidance into actionable updates for client communications, ensuring accuracy and compliance

• Build and execute communication timelines, especially in preparation for Annual Enrollment Period, to support scalable delivery

• Contribute to broader product and marketing strategies, including identifying opportunities for enhancement, efficiency, and innovation

• Serve as a subject matter expert in communications processing systems (e.g., Blue-Ray, Wrike), helping teams work smarter and more efficiently

• Identify and implement process improvements, including the use of AI and automation, to enhance speed, accuracy, and scalability

• Represent EGWP communications in key forums, presenting insights and influencing decisions across leadership and stakeholders

Qualifications

Required

• Minimum of 6 years of experience in product management, communications, or a related field

• Minimum of 2 years of experience leading people or managing teams

• Experience working in a highly regulated environment (e.g., healthcare, Medicare, or insurance)

• Proven ability to lead cross-functional initiatives and deliver complex work from concept through execution

• Strong communication and presentation skills, with experience engaging clients and senior stakeholders

• Demonstrated ability to manage multiple priorities while maintaining high quality and attention to detail

Preferred

• Experience supporting EGWP or Medicare communications

• Familiarity with CMS marketing guidelines and regulatory requirements

• Experience with communications or workflow systems such as Blue-Ray or Wrike

• Experience leveraging AI or automation to improve processes

• Bachelor’s degree or equivalent experience

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 131,400 - 219,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs,click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.