Product Manager – AI SOC Automation

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you will help lead the change. Our global Pack is made up of people who thrive on solving complex problems, moving quickly, and building technology that protects organizations around the world. We are proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights, and International Data Corporation MarketScape. What matters most, however, is the impact we deliver through innovation such as our Aurora Platform. If you are looking for meaningful work, strong collaboration, and the opportunity to make a real impact in a high growth company that is redefining security operations, Arctic Wolf is the right place for you. Primary Responsibilities and Duties SOC Operations & Requirements Analysis Conduct in-depth research into SOC operational workflows, analyst pain points, and efficiency bottlenecks to identify automation opportunities Partner with SOC teams, analysts, and detection engineers to gather comprehensive requirements for automation and AI-enhanced capabilities Analyze SOC metrics, case handling data, and operational KPIs to inform product priorities and measure success AI Agent & Automation Product Management Own the product roadmap for AI SOC automation tools, infrastructure, and Mixture-of-Experts AI agents Define, prioritize, and maintain the product backlog across the full concept-to-delivery lifecycle Collaborate with AI/ML engineering teams to translate SOC operational needs into technical requirements for intelligent automation Cross-Functional Collaboration Work closely with SOC leadership, senior analysts, and detection engineering teams to ensure product solutions align with operational realities Partner with UX teams to design intuitive interfaces for SOC analysts and automation management tools Collaborate with data science and AI/ML teams to enhance AI agent capabilities and decision-making Product Delivery & Optimization Act as the product delivery champion for SOC automation initiatives, ensuring solutions meet operational requirements and performance standards Monitor and measure the impact of automation tools on SOC efficiency, analyst productivity, and customer outcomes Continuously optimize AI agent performance and automation workflows based on operational feedback and data analysis Strategic Planning & Communication Contribute to the broader MDR service strategy and AI/ML product initiatives Present automation roadmap progress and operational impact to senior product executives and SOC leadership Support pricing and positioning discussions for AI-enhanced MDR service capabilities Key Skills SOC Operations Expertise Strong understanding of SOC workflows, incident response processes, threat detection methodologies, and analyst challenges Knowledge of SIEM/SOAR platforms, detection engineering practices, and security orchestration technologies Familiarity with SOC metrics, KPIs, and operational efficiency measurement AI & Automation Acumen Solid understanding of AI/ML applications in cybersecurity Knowledge of automation frameworks and workflow orchestration Technical aptitude to understand AI model performance, training data requirements, and deployment considerations Product Management Excellence Proven ability to translate operational requirements into technical product specifications Experience managing complex technical backlogs with multiple stakeholder groups Strong analytical skills to measure product impact on operational metrics and customer outcomes Communication & Collaboration Ability to communicate effectively with both technical teams (engineers, data scientists) and operational teams (SOC analysts, detection engineers) Experience driving cross-functional collaboration in fast-paced, mission-critical environments Skilled at presenting complex technical concepts to executive audiences Key Competencies AI/ML lifecycle knowledge, including model development and deployment Industry certifications such as CISSP, GCIH, GNFA, or equivalent cybersecurity credentials Problem Complexity Works with moderate autonomy on complex SOC automation challenges. Identifies operational inefficiencies and technology gaps, and develops AI-powered solutions using sound judgment aligned with cybersecurity best practices. Partners with SOC leadership and senior product management on strategic automation initiatives. Managing and Measuring Work Collaborates with SOC management and engineering teams to define clear automation objectives and success metrics. Monitors improvements in SOC operations and AI agent performance, and establishes feedback loops between product capabilities and operational outcomes. Minimum Qualifications 3+ years of experience in cybersecurity, with direct exposure to SOC operations, threat detection, or security service delivery 3+ years of product management experience at a cybersecurity vendor or security-focused technology company Experience or working knowledge of AI/ML applications in cybersecurity or automation technologies Preferred Qualifications Hands-on SOC experience as a SOC analyst, detection engineer, or incident responder Experience in high-volume, time-sensitive service delivery or operational environments Working knowledge of machine learning model development and deployment On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical or location related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple recognitions, including Top Workplace United States (2021 to 2025), Best Places to Work United States (2021 to 2025), Great Place to Work Canada (2021 to 2024), Great Place to Work United Kingdom (2024 to 2026), and Kununu Top Company Germany (2024 to 2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with more than 10,000 customers worldwide and over 2,000 channel partners globally. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and value the unique perspectives all employees bring to the organization. By protecting sensitive data and working to end cyber risk, we contribute to an industry that serves a greater purpose. We celebrate unique perspectives through our Pack Unity program and encourage employees to contribute to an inclusive workplace. We also support corporate responsibility initiatives, including participation in the Pledge One Percent movement. India Benefits All wolves receive compelling compensation and benefits packages, including: • Equity for all employees • Flexible annual leave, paid holidays, and volunteer days • Training and career development programs • Comprehensive private benefits plan including medical insurance for you and your family, life insurance equal to three times compensation, and personal accident insurance • Fertility support and paid parental leave Equal Opportunity Employer Arctic Wolf is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under law. We are committed to providing an accessible and inclusive experience for all candidates and employees. Please let us know if you require accommodations. Security Requirements All responsibilities must be performed in accordance with Arctic Wolf’s information security policies and standards to protect the confidentiality, integrity, and availability of business information. Background checks are required for this position. This role may require access to information governed by United States export control regulations. Employment is contingent upon authorization where applicable. At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing recruiting@arcticwolf.com.