Product Manager

**We are excited to hire a Product Manager, and are specifically seeking a trailblazer—someone who relishes the opportunity to work across a complex network of teams and help turn bold ideas into tangible solutions that make a real impact.** • **Please note: This is a full-time regular hybrid position, which requires regular in-office presence (in either Saanichton or Burnaby, BC).** • *About PBC Solutions** • *_PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025_** PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

At PBC Solutions, we are committed to driving meaningful change in the healthcare ecosystem. As an industry leader, we are on a mission to support our clients through cutting-edge strategies, streamlined processes, and innovative solutions. • *Position Summary** As a senior member of the Product Management team, you will own the development of the product roadmap—define, develop, prioritize and communicate the product vision and help deliver the path to success. You will work hand-in-hand with diverse teams to ensure that the products deliver value incrementally to our client and fits within the larger organizational goals. • *Primary Duties** • *Product Strategy, Roadmap & Vision** - Lead product discovery to innovate on the most effective ways to improve the connection between PBCS and our client/users. - Go deep with your technical counterparts to understand problems and dependencies and help guide the team to efficient and timely solutions to achieve the product vision. - Help deliver on future-oriented goals and policy-driven mandates. • *Backlog Management & Prioritization** - Own and prioritize the product backlog, collaborating with Agile teams to define, break down, and manage Features and Epics. - Ensure backlog aligns with business value and strategic priorities. - Develop and execute strategies for revenue growth through backlog expansion. - Establish metrics and KPIs to measure success and drive data-informed decisions, utilizing strong analytical skills and familiarity with tools such as dashboards, reporting platforms, and data visualization software. • *Engagement and Communication with Interested Parties** - You will act as the primary liaison between client needs and Agile teams. You will ideally become a go-to person for key client to engage with—and ultimately trust. - Regularly update impacted parties, including client leadership and PBCS leadership, on progress, risks, and changes in product direction. - Partner with key parties to manage expectations, establish priorities, and ensure clear communication across teams. Bring clarity and structure to complex initiatives with a focus on delivering value. • *Program Increment & Release Planning** - Develop and maintain a product roadmap that balances strategic initiatives and operational needs, driving business planning and securing funding through the creation of effective business cases. - Participate in PI Planning, ensuring that releases are well-defined, coordinated, and aligned with the roadmap. - Collaborate with teams to ensure smooth execution of the program increment. • *Continuous Improvement & Agile Alignment** - Help elevate the Product Management practice at PBCS and create an inclusive and supportive team culture - Identify and address challenges unique to a government service provider context, balancing innovation with compliance and accountability. - Foster a culture of continuous improvement, driving iterations based on feedback and data. - Champion Agile and SAFe practices, ensuring adherence to frameworks and fostering a culture of continuous improvement and help teams internalize agile principles to optimize our product management practices. - Other duties as assigned • *Required Education and Experience** - 7+ years of relevant professional experience (e.g., project management, agile leadership), with at least 5 years in Product Management - Proven track record of successfully driving a product from concept to release; supporting large and complex projects - Experience managing the end-to-end product lifecycle, from ideation to delivery, and understanding product strateg