Product Manager

About

This is NOT a ticket-administration role. This is NOT a Program Management role. The team is looking for a strategic product operator who creates clarity, not bureaucracy.

This person will own the product thinking: defining the guest problem, identifying the business opportunity, forming hypotheses, setting prioritization logic, and establishing success metrics and a learning agenda. They will partner closely with Engineering, Design, Analytics, Marketing, Loyalty, CRM, and Operations to bring the right ideas to life with speed and discipline.

The ideal candidate thrives in a rapid experimentation environment and knows how to move through the full loop: analyze, ideate, hypothesize, test, measure, learn, and scale. You should be energized by measurable outcomes such as conversion, average order value, sessions, retention, frequency, digital sales, and guest satisfaction.

This person is also passionate about building smarter ways of working. This includes using AI tools, automation, templates, product operations practices, and stronger cross-functional rituals to reduce manual administrative work. You will partner with engineers as owners—not order-takers—providing them with the problem, context, constraints, and success criteria so they can help shape solutions.

This job description is not intended to be a comprehensive list of all duties and responsibilities, and responsibilities may change without notice.

What You’ll Do:

Own Digital Product Strategy for App + Web Growth

You will:

• Own and evolve key areas of the mobile app and website guest experience, focusing on retail e-commerce, digital ordering, personalization, menu discovery, checkout, reorder, loyalty, and conversion.
• Translate business goals, guest insights, behavioral data, and cross-functional priorities into clear product strategies, roadmaps, and experimentation plans.
• Identify high-impact opportunities across the digital funnel, including browse, menu discovery, item customization, cart, checkout, payment, reorder, loyalty engagement, and post-order experiences.
• Define clear problem statements, product hypotheses, guest outcomes, business outcomes, and success metrics.

You will prioritize opportunities based on guest impact, commercial value, operational feasibility, technical complexity, speed to market, and learning potential.

Lead Rapid Experimentation + Measurable Growth

You will:

• Build and lead a rapid experimentation practice across app and web experiences.
• Move quickly from insight to idea to test to readout, with a strong bias toward learning and scaling what works.
• Design experiments that improve measurable outcomes such as conversion, AOV, sessions, digital engagement, retention, frequency, digital sales, and guest satisfaction.
• Partner cross-functionally to develop test plans with clear hypotheses, guardrails, and success criteria.
• Use experiment results to make informed recommendations to scale, iterate, pause, or stop initiatives.
• Contribute to a culture of learning by documenting results, insights, and decisions in a clear and actionable way.

Understand Guests, Data + Digital Behavior

You will:

• Develop a deep understanding of how guests discover, evaluate, order, customize, reorder, and engage digitally.
• Use quantitative and qualitative insights to uncover guest pain points, behavioral patterns, friction points, and growth opportunities.
• Analyze funnel performance, guest feedback, usability insights, competitive experiences, operational signals, and digital analytics.
• Monitor key e-commerce metrics, including conversion rate, average order value, sessions, cart abandonment, checkout completion, reorder rate, loyalty engagement, retention, and digital sales.
• Partner with Data and Analytics teams to improve tracking, dashboards, and measurement frameworks.
• Translate complex data into clear insights, compelling narratives, and actionable product recommendations.

Create Clarity Without Creating Bureaucracy

You will:

• Own the product context behind the work: the problem, guest need, business opportunity, hypothesis, constraints, and decision criteria.

You will create lightweight, high-quality documentation such as product briefs, experiment charters, decision documents, acceptance criteria, and measurement plans.

• Partner with Engineering and Design to translate product direction into execution plans while empowering engineers to own implementation details.

• Maintain alignment and prioritization discipline without allowing ticket management to dominate the role.

• Leverage AI, automation, templates, and improved workflows to reduce repetitive administrative work.

• Continuously improve how the team works across discovery, documentation, delivery, QA, launch readiness, experimentation, and communication.

• Ensure launches are guest-centered, operationally sound, measurable, on-brand, and designed to learn.

Partner Cross-Functionally to Drive Impact

• Serve as a trusted product partner across Digital, Technology, Marketing, Loyalty, CRM, Data, Guest Experience, Culinary, Operations, Finance, and external partners.
• Bring clarity and momentum to ambiguous opportunities by aligning teams around the problem, goal, experiment, and decision.
• Communicate clearly with both technical and non-technical audiences, sharing updates, results, tradeoffs, risks, and recommendations.
• Build strong relationships with Engineering and Design, ensuring they contribute strategically.
• Stay current on trends in e-commerce, restaurant technology, mobile experiences, loyalty, personalization, AI, digital ordering, and retail growth.
• Translate emerging trends into practical opportunities to enhance guest experience and business performance.

What makes a successful candidate?

You are self-led and self-motivated. You do not wait for perfect direction; you find the opportunity, frame the problem, and move the work forward.

You are a strategic product operator. You know how to bring clarity to ambiguity, focus teams on outcomes, and reduce low-value process.

You are experiment-minded. You think in hypotheses, test quickly, measure carefully, and scale what works.

You are guest-obsessed. You care deeply about making the digital experience easier, faster, more intuitive, more personalized, and more delicious.

You are commercially sharp. You understand how product decisions connect to conversion, AOV, sessions, frequency, retention, loyalty, and revenue.

You are highly collaborative. You build trust across functions and create an environment where the best ideas can come from anywhere.

You are technically fluent. You can partner effectively with engineers, understand tradeoffs, and ask smart questions without needing to be the engineer.

You are not precious about who writes the ticket. You care that the team has shared context, clear decisions, strong execution, and measurable outcomes.

You are clear and structured. You create just enough documentation to drive alignment without slowing the team down.

You are curious about AI and modern product tooling. You actively look for ways to make discovery, delivery, measurement, and communication faster and smarter.

You are energized by pace. You thrive in a fast-moving, high-growth environment where learning and action happen together.

Skills

Product management, Product roadmap, strategic direction, E-commerce, Stakeholder management, QSR

Top Skills Details

Product management, Product roadmap, strategic direction, E-commerce, Stakeholder management

Additional Skills & Qualifications

This person should be very comfortable performing PO duties as well = the role will likely start off with doing some PO duties. The hiring manager believes that working at the backlog level early on is a really good way to get comfortable with their products, workflows, engineering teams, etc.

Proven experience driving measurable business outcomes through digital product improvements, experimentation, funnel optimization, or e-commerce growth.

Experience working closely with Engineering, UX Design, Analytics, Marketing, CRM, Loyalty, and Operations teams.

Demonstrated ability to translate guest insights and business goals into clear product strategies, roadmaps, experiments, and execution plans.

Experience with A/B testing, hypothesis development, KPI definition, funnel analysis, and post-launch measurement.

Strong analytical skills with the ability to turn data into insight, insight into action, and action into measurable impact.

Ability to write clear product briefs, hypotheses, acceptance criteria, and measurement plans without creating unnecessary process.

Experience working in product environments where Product, Engineering, Design, and Analytics share ownership of delivery quality.

Comfort partnering with engineers who contribute to technical scoping, task creation, sequencing, and implementation planning.

Familiarity with analytics, experimentation, or product tools such as Amplitude, GA4, Looker, Tableau, Power BI, Optimizely, LaunchDarkly, Jira, Asana, Figma, Datadog, or similar platforms.

Curiosity and fluency around AI-enabled tools, automation, personalization, recommendation systems, digital experience optimization, or product operations systems.

Restaurant, food, retail, hospitality, or omnichannel commerce experience preferred.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Washington, DC.

Pay and Benefits

The pay range for this position is $65.00 - $72.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 15, 2026.