Product Manager Conversational AI (m/f/d)

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

We are looking for a

Product Manager Conversational AI (m/f/d)

(unlimited, fulltime) Join our team at our locations in Berlin, Verl or Baden-Baden - flexible working conditions available

Millions of people each year end up in difficult financial situations. How they are treated in those moments matters, and technology can make it better.

As a Product Manager for Conversational AI within our BU Collection, you'll define how AI-powered experiences across chat, voice, and digital portals help people resolve debt in ways that are faster, clearer, and less stressful.

This is a builder role: you'll work hands-on with a cross-functional team spanning Platform Engineering, AI Engineering, Operations, Data, Compliance, and Corporate AI leadership, bringing structure, experimentation, and momentum to a domain that's still taking shape.

Your responsibilities will be:

• Define and drive the product vision, strategy, and roadmap for Conversational AI across all consumer interaction channels

• Analyze and prioritize key journeys (payment, installment, dispute, status inquiries) to maximize digital self-service and conversion

• Bring clarity and ownership into a fragmented domain by establishing a structured product setup

• Design and run experiments to validate use cases quickly, ensuring only the highest-impact bets get built without waiting for perfect conditions on interlinked systems

• Ensure smooth end-to-end execution from discovery to launch and performance optimization

• Define and track key performance metrics to drive continuous improvement across live channels

• Coordinate cross-functionally with Platform Engineering, AI Engineering, Operations, Data, Compliance, Customer Service, and Corporate AI

Benefits:

• Mobile Office: Opportunity to work from home

• Discounts & Extras: Exclusive Bertelsmann discounts and financial benefits, e.g., €1,500 referral bonus

• Flexible Working Hours and Models: Customize your working hours to suit your needs

• Training & Development: A variety of (online) courses, from language learning to leadership training, e.g., from Bertelsmann University

• Health & Leisure: Supported sports and (mental) health programs, e.g. from our partner TELUS Health

• Appreciative Environment: Diversity and employee networks enrich our culture

What you bring:

• Bachelor’s or Master’s degree in Business, Product Management, Information Systems, AI, or a related field, or equivalent practical experience

• 3–5+ years of product management experience in AI-driven products, B2C digital platforms, fintech, or other regulated industries

• Strong stakeholder management skills, with experience navigating complex international organizations

• Ability to bring structure and prioritization to ambiguous environments with fragmented ownership

• Affinity for conversational AI technologies (LLMs, NLU, chatbots, voicebots) and backend/platform constraints

• Business fluent English is required; German skills are a plus

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.