Product Manager: Enterprise

Position

Product Manager: Enterprise
Location: National (can be based at any Herotel office)
Reporting to: Head of Product and Digital

About the Role

The Product Manager: Enterprise is the commercial owner of the Enterprise and Business product portfolio and will be accountable for defining, commercialising, governing, and optimising standardised enterprise products across Connectivity, SD-WAN, Cybersecurity, Unified Communications, and Managed Services. The Product Manager will work closely with the Solutions Architect function on technical feasibility, solution frameworks, reference architectures, and product evolution to ensure offerings are both commercially viable and technically executable.

While the Product Manager owns product strategy, pricing frameworks, margin governance, packaging, and lifecycle management, technical solution architecture and customer‑specific engineering remain the responsibility of the Solutions Architect.

Key Performance Areas

Product Strategy & Roadmap

• Develop and maintain the Enterprise product roadmap aligned to commercial strategy and network capability.
• Define standardised product structures, commercial guardrails, and pricing frameworks.
• Build and approve business cases for new product initiatives.
• Prioritise product investments based on demand validation and strategic impact.
• Monitor competitor landscape and industry trends.

The Product Manager governs what products exist, how they are packaged, and the commercial scope within which they are sold.

Product Lifecycle Ownership (Idea to Retirement)

Own the full product lifecycle: Ideation → Validation → Design → Packaging → Launch → Optimisation → Retirement. Responsibilities include:

• Demand validation prior to launch
• Margin modelling and pricing approval
• Definition of standard configurations and commercial boundaries
• Go‑to‑market planning and internal enablement
• Performance monitoring and corrective action
• Structured retirement of underperforming products

The Product Manager is accountable for commercial viability, not for technical solution engineering.

Commercial Guardrails & Deal Governance

• Define standard pricing, margin thresholds, and discount structures.
• Establish approved product bundles and attachment strategies.
• Provide commercial approval for non‑standard pricing requests.
• Ensure product margin integrity is protected across products.
• Collaborate with the Retail Product Manager to identify business‑grade products suitable for consumer‑grade fractionalisation, and provide the technical and commercial inputs required to support retail adaptation and POC development.

Sales Enablement & Commercial Readiness

• Develop product playbooks and commercial positioning.
• Deliver structured training to National and Regional Sales.
• Define value propositions per segment (SME vs Enterprise).
• Ensure consistent messaging across marketing and sales channels.

Performance Management & Optimisation

Accountable for tracking and reporting:

• Product ARPU contribution
• Gross margin & portfolio profitability
• Take‑up rates per product
• VAS attachment rates
• Churn impact
• Conversion trends at product level

Continuously optimise packaging, pricing, and positioning to drive profitable growth.

Enterprise Product Portfolio Scope

Core portfolio includes but is not limited to:

Connectivity

• Dedicated Internet Access (Fibre & FWA)
• Near‑net and custom enterprise builds
• Redundant & diverse connectivity solutions

SD‑WAN & Network Solutions

• Managed SD‑WAN
• Multi‑site enterprise orchestration
• Network monitoring & performance optimization

Cybersecurity

• Managed firewall
• Endpoint Security
• Secure Access (SASE concepts where applicable)
• DDoS Protection
• Threat monitoring & reporting

Unified Communications & Collaboration

• VoIP & Omni‑Channel
• SIP Trunking
• Business‑grade voice solutions

Managed Services

• Managed LAN & Wi‑Fi
• Managed Backup & Disaster Recovery
• Microsoft 365 / Cloud enablement services
• Hosting & Edge services (where applicable)

Commercial Packaging & Sales Enablement

Create pricing frameworks and margin structures in collaboration with Finance.

• Develop clear value propositions tailored to SME and Enterprise segments.
• Create pricing frameworks and margin.
• Produce product documentation including:
  • Sales playbooks
  • Product sheets
  • Technical specifications
  • SLA documentation

Key Outputs

Product Profitability

• Deliver profitable Enterprise product portfolio aligned with agreed margin targets.

Portfolio Growth

• Increase ARPU and VAS attachment rates across Enterprise and Business segments.

Product Adoption

• Achieve defined take‑up targets per product category.

Lifecycle Governance

• Ensure every product has a defined business case, roadmap, and performance tracking.

Sales Enablement

• Deliver structured training and documentation to ensure commercial readiness.

Retirement Discipline

• Identify and retire underperforming products to protect margin and operational focus.

Work Experience and Competencies

• Minimum 8 years experience in Product Management within Telecommunications, IT, or Managed Services.
• Strong understanding of Enterprise connectivity and network solutions.
• Commercial modelling and pricing experience.
• Ability to translate technical concepts into commercially viable products.
• Strong stakeholder management and cross‑functional leadership skills.
• Analytical, data‑driven decision maker.
• Experience working with SD‑WAN, Cybersecurity, and Enterprise connectivity preferred.

Qualifications

• Product Management certification advantageous.
• Industry certifications or qualifications (e.g., networking, cybersecurity) advantageous.

Application Instructions

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

Please Note

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
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• If you do not hear from us within 4 weeks, please deem your application as unsuccessful.