Product Manager I - Financial Systems Issue Resolution & Integration

About the Role

You are a highly analytical and proactive Product Manager sought by Zinnia to lead issue resolution and stabilization efforts across Finance, PeopleSoft, Billing, Tax, and Compliance platforms. Your role involves identifying, triaging, diagnosing, and driving resolution of complex system and data issues across integrated platforms. Your strong SQL skills, systems thinking, and exceptional communication abilities will be essential to coordinate short-term mitigations and long-term corrective solutions.

Role Overview

In this multifunctional product role, you will partner closely with Finance, Operations, Compliance, Engineering, and other Product Managers to ensure efficient and sustainable resolution of cash, suspense accounting, reconciliation, and integration-related issues.

Key Responsibilities

• Own cross-system issue resolution across PeopleSoft, billing platforms, tax systems, compliance workflows, and administrative systems.
• Investigate and diagnose issues related to cash application, suspense accounting, reconciliation breaks, data mismatches, batch failures, and integration defects.
• Independently write and execute SQL queries to analyze data discrepancies and validate root causes.
• Review API integrations, integration flows, and workflow orchestration to identify breakdowns.
• Document short-term mitigations and production fixes.
• Define and drive long-term corrective solutions in partnership with engineering teams.
• Coordinate across multiple product and development teams to ensure implementation and validation of fixes.
• Create reporting and metrics to demonstrate issue trends, resolution timelines, and system stability improvements.
• Proactively identify systemic risks and recurring patterns before escalation.
• Maintain strong communication with business stakeholders to ensure clarity on issue status and resolution plans.

Qualifications Required

• Bachelor/Master's Degree with 5+ years of Product Management experience in a technical or systems-oriented environment.
• Strong SQL skills for independent query writing and execution for data analysis.
• Experience in reviewing and understanding API integrations and system data flows.
• Ability to analyze complex, multi-system workflows and identify points of failure.
• Strong written and verbal communication skills.
• Demonstrated ability to coordinate across cross-functional teams.
• Foundational understanding of accounting principles such as reconciliation, suspense accounts, debits/credits.
• Experience in documenting short-term fixes and defining long-term product improvements.

Additional Information

Zinnia offers excellent career progression and competitive compensation, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and more. Join a team of smart, creative professionals dedicated to delivering cutting-edge technologies and enhanced services to transform the insurance industry. Zinnia is an Equal Opportunity employer committed to a diverse workforce without discrimination based on various factors.

For more information, visit www.zinnia.com and apply online through the careers section on the website.

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Role Overview (Repeated)

In this multifunctional product role, you will partner closely with Finance, Operations, Compliance, Engineering, and other Product Managers to ensure efficient and sustainable resolution of cash, suspense accounting, reconciliation, and integration-related issues.

Key Responsibilities (Repeated)

• Own cross-system issue resolution across PeopleSoft, billing platforms, tax systems, compliance workflows, and administrative systems.
• Investigate and diagnose issues related to cash application, suspense accounting, reconciliation breaks, data mismatches, batch failures, and integration defects.
• Independently write and execute SQL queries to analyze data discrepancies and validate root causes.
• Review API integrations, integration flows, and workflow orchestration to identify breakdowns.
• Document short-term mitigations and production fixes.
• Define and drive long-term corrective solutions in partnership with engineering teams.
• Coordinate across multiple product and development teams to ensure implementation and validation of fixes.
• Create reporting and metrics to demonstrate issue trends, resolution timelines, and system stability improvements.
• Proactively identify systemic risks and recurring patterns before escalation.