Product Manager, Production Finishing Services

About

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.

Key Responsibilities

• Own the Production Finishing Services relaunch and growth roadmap, translating strategic objectives into executable product, commercial, and operational initiatives.
• Lead sales pipeline governance in WhiteCup CRM, including data hygiene, run-rate logic, deal timing definitions, and standardized reporting.
• Build and maintain multi-period demand and revenue forecasts aligned to historical run-rates and production capacity.
• Engage directly with existing Production Services customers to document current programs, validate forecasts, and identify expansion opportunities.
• Consolidate and analyze historic pipeline data to enable re-engagement strategies and future growth planning.
• Lead customer and market segmentation efforts using NAICS/SIC mapping to identify high-probability prospects and vertical opportunities.
• Develop and standardize Production Services supply and contract frameworks, including service scope and storage terms.
• Partner with Marketing to design and execute targeted, application-specific demand generation campaigns.
• Own capacity analysis by application and site, aligning commercial demand with operational throughput and investment planning.
• Evaluate and build business cases for new or adjacent Production Services offerings, technologies, and markets.
• Establish executive dashboards and KPIs that link pipeline health, forecast accuracy, capacity utilization, and financial performance.

12–18 Month Outcomes

• 100% CRM pipeline hygiene with documented governance standards and monthly audit cadence.
• Multi-period forecasting accuracy within ±10% at the aggregate level after two quarters.
• All existing PFS customers engaged with documented growth and forecast plans.
• Standardized contract templates implemented across the majority of active customers.
• Capacity model actively used in S&OP and capital planning decisions.
• At least one new or adjacent Production Services offering launched.
• Certification milestones supported and tracked (AS9100, ISO 13485 as applicable).

Requirements

• Bachelor’s degree in Business, Engineering, or related field preferred; or 10 years of direct industry experience.
• Prior experience with surface finishing processes and applications including: (e.g., vibratory and mass finishing, electro-polishing, painting and powder coating, air blasting, 3D printing, anodizing, plating, deburring).
• Excellent internal, cross-functional, and customer facing verbal and written communication skills.
• Negotiation experience (pricing, terms, etc.) with highly specified end-users in industries such as aerospace, defense, and medical devices.
• Presentation experience in front of internal and external stakeholders and investors.
• Self-motivated with a results-driven approach.
• Prior experience managing a pipeline via CRM and reporting monthly performance results and forecasts.
• Valid driver’s license and willingness to travel within the region up to 40% of the time (key locations include: Portland, OR; Dallas, TX; Grand Rapids, MI; Dayton, OH; Hartford, CT).

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.