Product Manager (Support Center)

About

As a Product Manager at Group Bayport, you will play a crucial role in defining and driving the future development of our e-commerce platforms, including Magento and other customized modules and products. In addition to a challenging role as a Product Manager at Group Bayport, you will have the opportunity to be part of a rapidly growing, innovative company that values creativity and provides a collaborative work environment. You can drive impactful product developments and shape the future of our e-commerce platforms.

Responsibilities

• Defining Product Vision & Strategy:

  • Work closely with leadership and stakeholders to define the long‑term product vision aligned with strategic objectives.
  • Identify opportunities for improvement in current e‑commerce platforms and recommend enhancements for better customer experience and business outcomes.
  • Stay updated with industry trends, competitor products, and market demands to ensure platform competitiveness.

• Managing Product Development:

  • Write detailed Product Requirement Documents (PRDs) and user stories for new features and customizations.
  • Manage and prioritize the product backlog using agile methodologies for efficient feature releases.
  • Lead sprint planning sessions and ensure timely delivery of features aligned with business priorities.

• Facilitating Collaboration Across Teams:

  • Act as a liaison between business and technical teams to ensure clear communication and expectations.
  • Collaborate with UI/UX designers, developers, and customer support for seamless product rollouts.
  • Regularly communicate product progress, roadmaps, and key decisions to stakeholders for transparency and buy‑in.

• Focusing on Customer‑Centric Approach:

  • Gather insights on user feedback and preferences to inform product decisions and enhancements.
  • Ensure product updates address customer needs, improve usability, and deliver business value.

• Ensuring End‑to‑End Product Lifecycle Management:

  • Take full ownership of the product lifecycle from ideation to launch.
  • Analyze post‑launch performance metrics for continuous improvements and optimization.
  • Maintain clear documentation of future developments for ongoing reference.

• Emphasizing Data‑Driven Decision Making:

  • Define KPIs and metrics to measure product success.
  • Use analytics tools for tracking and reporting feature performance to optimize products and future roadmaps.

Qualifications Required

• MBA with 6 years of experience as a Product Manager/Owner in an e‑commerce environment.
• Certified Product Manager/Product Owner.
• Strong experience in creating online Knowledge Centre for product feature documentation.
• Hands‑on experience with PRDs, user stories, and end‑to‑end product development.
• Familiarity with agile methodologies, collaboration skills, and excellent communication abilities.

Additional Details

As a Product Manager at Group Bayport, you will play a crucial role in defining and driving the future development of our e‑commerce platforms, including Magento and other customized modules and products. Your responsibilities will include:

• Defining Product Vision & Strategy:

  • Work closely with leadership and stakeholders to define the long‑term product vision aligned with strategic objectives.
  • Identify opportunities for improvement in current e‑commerce platforms and recommend enhancements for better customer experience and business outcomes.
  • Stay updated with industry trends, competitor products, and market demands to ensure platform competitiveness.

• Managing Product Development:

  • Write detailed Product Requirement Documents (PRDs) and user stories for new features and customizations.
  • Manage and prioritize the product backlog using agile methodologies for efficient feature releases.
  • Lead sprint planning sessions and ensure timely delivery of features aligned with business priorities.

• Facilitating Collaboration Across Teams:

  • Act as a liaison between business and technical teams to ensure clear communication and expectations.
  • Collaborate with UI/UX designers, developers, and customer support for seamless product rollouts.
  • Regularly communicate product progress, roadmaps, and key decisions to stakeholders for transparency and buy‑in.

• Focusing on Customer‑Centric Approach:

  • Gather insights on user feedback and preferences to inform product decisions and enhancements.
  • Ensure product updates address customer needs, improve usability, and deliver business value.

• Ensuring End‑to‑End Product Lifecycle Management:

  • Take full ownership of the product lifecycle from ideation to launch.
  • Analyze post‑launch performance metrics for continuous improvements and optimization.
  • Maintain clear documentation of future developments for ongoing reference.

• Emphasizing Data‑Driven Decision Making:

  • Define KPIs and metrics to measure product success.
  • Use analytics tools for tracking and reporting feature performance.