Product Manager (Technical)

About ecobee

ecobee introduced the world’s first smart Wi‑Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do

• We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet.
• Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses.
• While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join Our Extraordinary Team

We’re a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who You’ll Be Joining

We’re looking for a Product Manager (Technical) to join our Digital team comprised of product managers, UX designers, copywriters, content managers, and software engineers. As Product Manager (Technical) on the Digital team, you will report to the Manager of Product Management, Digital, and deliver best‑in‑class web products that support the customer care and support experience at ecobee.

• Work closely with Admin Portal, Dotcom, Customer Support, Common Platform, and internal product teams.
• Deliver business‑critical tools and experiences that effortlessly guide customers to a quick product support resolution.
• Own the customer‑facing ecobee support journey, an internal‑facing SaaS product that customer support representatives interact with daily, and an internal developer API product that integrates all products within the ecobee portfolio.

Hybrid schedule: In‑office work required on Wednesdays and Thursdays; flexibility to work remotely the remainder of the week.

How You’ll Make an Impact

As a Product Manager with a customer‑first mindset, you will enhance the support experience for both customers and agents by improving the Admin Portal and digital support on ecobee.com. You’ll build capabilities that empower support teams and influence customer trust and purchase decisions. Working cross‑functionally, you’ll define and execute a roadmap to elevate support experiences. You bring a strong focus on user experience, deep understanding of support tools, and the ability to collaborate with developers to deliver high‑quality products. In the role you will:

• Create seamless and engaging end‑to‑end customer support experiences working with the Customer Support team and other cross‑functional teams, leveraging data to make outcome‑driven decisions, and using UI/UX design patterns and heuristics.
• Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences.
• Develop short‑term and long‑term product roadmaps for the Digital team centred around ecobee customer care in collaboration with Customer Support and partnering product teams.
• Build and maintain trust with digital engineering team to foster an exceptional working relationship.
• Prioritize product backlog, maintain well‑defined user stories, and plan out sprints with the development team.
• Use agile product management methods/scrum to facilitate daily stand‑ups, backlog refinement, Kanban briefing, and retrospectives.
• Manage the release schedule and launch timelines across digital and partner‑led initiatives.
• Establish and maintain quality, performance, and efficiency metrics for customer care products.

What You’ll Bring to the Table

• Partner with product and web development teams to deliver seamless, user‑focused experiences.
• Act as a Product Owner in an agile environment, leading backlog prioritization and delivery.
• Build and scale complex internal platforms and tooling to support customer and agent experiences.
• Collaborate with diverse stakeholders, managing timelines and aligning on shared outcomes.
• Work closely with developers on API integrations, with a solid understanding of web best practices and distributed systems.
• Translate technical concepts into clear insights for business stakeholders and guide solution design discussions.
• Use data‑driven insights to shape digital strategies, while fostering team culture; experience in Smart Home or Clean Energy is a plus.

Just so you know: The hired candidate will be required to complete a background check.

What Happens After You Apply

Application review – It will happen. By an actual person in Talent Acquisition. We get upwards of 100 + applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process

• Round 1: 30‑minute phone call with a member of our Talent Acquisition team
• Round 2: 45‑minute virtual interview with the Hiring Manager to assess background, product experience, and overall fit for the role
• Round 3: 60‑minute virtual interview with the Cross‑Functional team to evaluate technical depth and collaboration skills
• Final: 90‑minute case study presentation with the leadership team to review strategic thinking, product vision, and problem‑solving approach

#LI‑UF1

Compensation & Benefits

• Salary range (Toronto, Ontario, Canada): $122,000 CAD – $158,600 CAD (final compensation based on experience, skills, certifications, and geographic location).
• Eligible for variable compensation, including short‑term and long‑term incentives.
• Comprehensive benefit package: medical, dental and vision plans; life, long‑term disability, flexible spending and health savings accounts; accrued paid time off; paid holidays (10 for Ontario, 11 for British Columbia); RRSP retirement benefits.

Accessibility

The Company is committed to improving accessibility for Canadians with disabilities and to ensuring that all our employees and applicants have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility, and accommodation, and provide all our employees with training on accessibility including under provincial legislation such as the Accessibility for Ontarians with Disabilities Act, 2005, either during orientation and/or on an ongoing basis.

• If you need accommodation in relation to a disability in the application process or in the future, or have a question or concern about our policies, please reach out to askHR@generac.com.

Physical Demands (Applicable in the USA and Canada)

• Regularly required to talk and hear; use hands to manipulate objects or controls.
• Regularly required to stand and walk.
• Occasionally required to stoop, bend or reach above the shoulders.
• Occasionally lift up to 25 – 50 pounds.
• Typical of frequent and continuous computer‑based work requiring periods of sitting, close vision and ability to adjust focus.
• Occasional travel.

Accessibility Statement (Applicable in the United Kingdom)

The Company is committed to improving accessibility for employees and applicants with disabilities and to ensuring that they have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility, and accommodation, in line with the Equality Act 2010.

• If you need consideration of “reasonable adjustments” in relation to a disability in the application process or in the future, or have a question or concern about our policies, please reach out to askHR@generac.com.

Equal Opportunity

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”