Product Manager - Consumer Product Management

About

Optimum Communications, Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States, delivering high-speed internet, video, mobile, and voice services to approximately 4.4 million residential and business customers across 21 states. Optimum is committed to reimagining connectivity and delivering exceptional experiences through next-generation technology and customer-first innovation. The Company also operates Optimum Media, an advanced advertising and data solutions business, and News 12, an award-winning hyperlocal news network.

As a member of the Consumer Product Management team, the Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the residential product portfolio, including broadband Internet service, voice/home phone, Wi-Fi, video, mobile and value-added services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain current subscribers.

Responsibilities

• Maximize the business value of the value-added services products and portfolio to grow new customer relationships and/or maintain existing customers.
• Provide business success by meeting user needs through continual planning and execution of product solutions with a market-driven focus.
• Serve as the customer advocate to drive strategy and bring products to market with effective product–market fit.
• Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.
• Research technological developments and trends, and competitor strengths and weaknesses.
• Understand customer needs and create new products that meet those needs, validating through interviews, prototypes, and beta tests.
• Partner with cross-functional teams to execute operational details of each product launch/change as defined in the launch process.
• Help identify potential communication challenges associated with Product initiatives to establish appropriate messaging and inform Care, Retail and Sales Reps.

Qualifications

• Minimum of 5 years of product management, consumer packaged goods brand management, consumer services, financial services, cable, telecom or technology experience managing complex, strategic projects under minimal or no supervision.
• Bachelor’s Degree or equivalent experience required; MBA or relevant Master’s Degree a plus.
• Engineering background and/or technical expertise in technology not required but appreciated.
• Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated.
• Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills.
• Experience with home phone, broadband, mobile hotspots, internet access products and services or smart home products and services a plus.
• Strong analytical, problem solving and time management skills.
• Demonstrated ability to facilitate communications and projects across cross functional teams.
• Experience in the lifecycle of development and customer experience.
• Ability to manage operating expenses against established budgets.
• Strong business acumen and knowledgeable across many functional areas including product management, business development, vendor relationship management, product marketing, and marketing.
• Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market).
• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization.

Additional Information

At Optimum, every action and interaction is driven by three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. Employees are empowered to do the right thing for customers and co-workers and to recognize and reward these behaviors.

Applicants must be authorized to work for any employer in the U.S. Visa sponsorship is not provided for this position.

Pay is competitive and based on job-related factors including skills and experience. The starting pay range is $123,379.00 - $202,694.00 per year.