Product Manager

Role Focus & Domain Expertise

The team is hiring Product Managers for a commercial/wholesale payments environment. These roles require deep functional knowledge in:

• Commercial / Wholesale Payments
• Payment rails: ACH, wires, crossborder FX, banking rails, pushtocard, PayPallike flows
• Merchantfacing experiences: portals for refunds, reversals, reports, tax statements, transaction performance analytics
• Internal operations tools: screens and workflows for operations, internal support, and tooling
• Scalable platformlevel payments (e.g., experience from Amazon, Walmart, Expedia, etc.)
• Endtoend payment lifecycle: from merchant interactions to backend reconciliation and payouts

Explicit exclusions:

• Not looking for EMV, hardware, or terminal-focused payments backgrounds
• Limited applicability for candidates strictly from checkout optimization / topoffunnel consumer payments

Seniority & Experience Range

Preferred experience band is:

• 4 to 10 years of product management or hybrid BA/PM experience

Anything beyond that may result in:

• Overseniority
• Risk of dissatisfaction or attrition unless downleveled

Role Structure & Expectations

The role is described as an integrated PM/BA hybrid, requiring candidates to be:

• Handson (not managerial)
• Writing PRDs, epics, and user stories directly
• Working directly with developers (not via separate BAs)
• Managing UAT cycles and supporting technical teams
• Able to own endtoend delivery within twoweek Agile sprints

This is not a feature shepherding" PM role it is a sleevesrolledup, executionheavy position.

Communication & Stakeholder Management

Excellent communication is mandatory.

This was repeatedly emphasized as a toplevel filter.

Reasons:

• Crossdomain coordination
• Influencing without authority
• Collaboration with multiple internal and merchantfacing teams

Candidates with strong technical skills but weak communication are immediate rejects.

Culture & Working Style

The team culture is:

• Fastpaced and executionoriented
• No mediocrity only high performers can keep pace
• Requires proactive individuals who: ( meaning the PMs are the "business" in discussions with developers)
• Don t wait for instructions
• Drive clarity
• Push deliverables independently

Work style:

• Inoffice, 5 days per week (New York)
• Casual dress environment (jeans, sneakers acceptable)
• No traditional banking suits culture
• Collaborative and peoplefirst

Priority Workstreams

The most urgent hiring focus is on the Arsenal program, specifically:

• Reporting needs
• Setup flows
• Merchant-facing and internal operational tooling

These roles are needed immediately ( bodies yesterday ).

Additional Recruiting Guidance

What HR should prioritize:

Strong Fits

• Candidates with platformlevel, highscale payments experience
• PMs comfortable drafting PRDs, user stories, endtoend flows
• Individuals with both product + BA skillsets
• Handson contributors who thrive in highvelocity environments

Red Flags / Reject Criteria

• Weak communication- meaning clear spoken English with minimal accent.
• Purely EMV/hardware/terminal payment backgrounds
• Candidates seeking only strategy or oversight roles
• Individuals uncomfortable with a high-pressure environment
• Those unwilling to work onsite in NYC five days a week

Summary Statement for recruiters

The team is building a fullstack, scalable commercial payments platform and needs handson Product Managers (4 10 years exp.) with strong communication skills, deep wholesale payments expertise, and the ability to work directly with developers in a fast-paced, inoffice NYC environment.