Product Operations Customer Manager (full/part/freelance)

We build software for the people who build the physical world. Your job is to make a tangible difference in manufacturing by connecting, inspiring, and helping the people who build the machines and tools around us.

We are looking for a technical all-rounder who systematically zeroes in on the core issues our customers face and fixes them. You won't just be managing a backlog; you’ll be breaking internal bottlenecks, leading cross-functional teams, and pushing our AI and IoT capabilities forward.

What You’ll Be Doing

• Drive Product & Features: You will gather requirements, lead the implementation of new features, and present these updates directly to the market.
• Break Bottlenecks: You have a low tolerance for inefficiency. If customer onboarding (or any internal workflow) is slow, you will prototype a solution and automate it across the company.
• Lead Innovation: You will take point on our AI and IoT projects, turning abstract concepts into functioning, deployed tools.
• Ground Decisions in Data: You will analyze how features are actually being used, survey the market, and lead content/marketing initiatives backed by hard numbers and statistics—not just gut feelings.
• Lead Cross-Functional Teams: You will act as the bridge between engineering, customer success, and the shopfloor, keeping everyone aligned and moving fast.

Benefits

• Snacks of your choice.
• Support for professional certifications and development.
• Opportunities to grow your hard and soft skills within a diverse team.
• Collaboration in a dynamic startup environment with a motivated and young team.
• 25 days of vacation annually.
• Unlimited home office or offsite work flexibility.
• Excellent work-life balance with regular social team events.

Qualifications

• CAD/CAM experience (shopfloor experience)
• IoT experience
• Product management experience (or QA/testing or customer success)
• coding experience