Product Operations Engineer

About

The Product Operations Engineer will design, code and tests software solutions for learning systems. They will deliver and support products with high quality and in a timely manner. The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools. They will be a collaborative and reliable individual who is motivated by working with an energetic, high‑performing team to build a leading education company. The Product Operations Engineering will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools). This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications. The Product Operations engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company.

This is an in‑office position in McLean, Virginia.

Responsibilities

• Design, implement and test software solutions for K‑12 schools' learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues & code deployment activities
• Contribute to the user interface design and development
• Work collaboratively with other developers/testers and product owners
• Setup and administer systems (SIS, LMS, third‑party integrations) for existing and new schools joining the Pansophic environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day‑to‑day operations of systems including but not limited to the following:
  • Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
  • Perform routine maintenance and application updates on servers/instances
  • Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
  • Work with various departments/teams on projects, data requests, automation, custom reports
  • Create and maintain documentation and provide training to corporate as needed
  • Support systems during school year‑end activities and annual rollovers

Qualifications

• Bachelor's degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• Strong technical aptitude required to learn new systems, processes, and backend reporting
• Experience developing open standards‑based solutions: web services, web applications, and modern user interfaces
• Significant, demonstrable experience implementing features across the software development team and development environment
• Ability to be a self‑starter and work in a fast‑paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• Exceptional oral and written communication skills
• Understanding of relational databases and proficiency with SQL
• Experience with message queue technology and design patterns
• 3+ years of experience with NodeJS
• 3+ years of experience with JavaScript
• Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• Experience with Amazon Web Services API
• Experience with Git version control
• Experience with Unix/Linux environment
• Experience with ticket tracking, resolutions to support end users
• Ability to pass federal and state criminal background checks (FBI/BCI)

Additional Preferred Qualifications

• Ability to think independently and contribute to the overall effort without much direction
• Ability to work well within a team environment
• Ability to work well under pressure
• Experience administering training platforms
• Experience with NoSQL document databases, e.g. MongoDB
• Desired experience with AWS CDK

Equal Employment Opportunity

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.