Product ops

Basic Requirements

• Formal Tertiary education: Grade 12 Diploma or Degree in:
  • Information Systems
  • Engineering (e.g., Industrial, Electrical, Mechanical, Mechatronics, Software)
  • Computer Science
  • Business/Operations OR equivalent practical experience in a technical/software environment
• Experience: 2 – 5 years’ experience in:
  • QA / Software Testing
  • Business Analysis
  • Product / Project Coordination
  • Technical Operations or similar
• Languages: Proficiency in English (additional languages are advantageous)
• Driver’s Licence: Code 8- (minimum)

Job Objectives

The Product Operations & QA Coordinator is responsible for ensuring the effective coordination, quality assurance, and delivery of development work across the ODIN Checkpoint platform.
The role acts as a critical link between the Product Owner, Development Team, and Operations Team by:

• Ensuring bugs are properly investigated, structured, and reproducible
• Coordinating and executing quality assurance across web and mobile platforms
• Maintaining structured and actionable development tickets
• Supporting efficient release cycles and clear customer communication
  The role contributes directly to platform stability, reduced production defects, and improved development efficiency.

Main Tasks and Responsibilities

Bug Triage & Issue Management (PRIMARY)

• Investigate and reproduce bugs reported by users
• Define clear and structured reproduction steps
• Gather required technical and contextual information
• Classify issues (bug vs feature vs user error)
• Prioritize and escalate issues appropriately

Quality Assurance & Coordination

• Validate all development tickets before release
• Perform functional QA testing as well as coordinate QA across web and mobile applications
• Perform regression testing and ensure regression testing is completed for releases across web and mobile applications
• Work with developers to verify fixes and corner cases

Release Management & Communication

• Compile release notes for features and bug fixes
• Communicate updates via the Checkpoint platform
• Ensure accurate documentation of releases

Product Operations & Ticket Management

• Manage and maintain development tickets in Click-Up
• Structure and refine tickets for developer clarity
• Support backlog preparation with the Product Owner
• Track ticket progress across development lifecycle

Cross-Team Coordination

• Act as liaison between the Operations team and the Development team
• Ensure clear communication and alignment across teams

Documentation & Training Support

• Responsible for maintaining ODIN Academy content
• Assist in updating product documentation

Additional Information

Preference will be given to employees from the designated groups in line with the provisions of the Employment equity Act, No. 55 of 1998.
Jendamark Automation reserves the right not to make an appointment. Applications will not qualify the applicant to an interview or appointment, as only short listed candidates will be contacted for interviews. Please kindly consider your application unsuccessful if not contacted three weeks after submission/closing date.

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