Product Owner – Banking CRM Solutions

About

Responsibilities

• Own the end-to-end functional design of CRM modules including:
  • Partner & Opportunity Management
  • Corporate Onboarding Journeys
  • Customer 360 & Portfolio Views
• Validate features through UAT to ensure quality and business alignment
• Define KPIs and success metrics for CRM adoption and usage
• Collaborate with business leaders to drive CRM adoption across relationship managers and operations teams
• Work closely with cross-functional teams and stakeholders throughout the implementation lifecycle

Requirements

• CRM Implementation Experience

Preferred Experience

• Knowledge of MS Dynamics CRM
• Understanding of regulatory frameworks such as KYC, AML, FATCA, and local compliance norms
• Familiarity with integrations involving LOS and Core Banking Systems
• Experience in Cards and Payments domain is preferred

Experience Required

• 5+ Years