Digital & Retail E-commerce Project Manager

About Lagardère Travel Retail

Lagardère Travel Retail is one of the world leaders in Travel Retail, with the longest experience serving travelers and our partners. We design and operate innovative and useful retail and foodservice experiences in mobility hubs (airports, train stations, and other concessions), across three universes: Travel Essentials, Duty Free & Fashion, and Foodservice.

With over 5,000 points of sale in more than 50 countries, and 8 billion euros in revenue in 2025, Lagardère Travel Retail relies on the commitment of 29,000 employees worldwide to make every journey a unique, responsible, and memorable experience.

A subsidiary of the Louis Hachette Group (via the Lagardère group), listed on Euronext Growth, we combine the power of an international group with local expertise, close to the territories and travelers.

Joining Lagardère Travel Retail means joining an international group in transformation, driven by strong values and a sustainable ambition. You will evolve in a multicultural and dynamic environment, within a global headquarters at the heart of strategic decisions. Lagardère Travel Retail offers real opportunities for development and mobility, both in France and internationally, and supports its talents in rich and evolving career paths.

Your Role

Within the Digital & Retail teams, you will contribute to the deployment and optimization of our e-commerce platforms and Click & Collect service internationally. Acting as a true interface between countries, field teams, and project teams, you will play a key role in customer experience quality and operational performance.

Missions

• You participate in the launch and functional configuration of new e-commerce platforms, ensuring the necessary settings and their continuous updating.
• You support the deployment of new features, from the testing phases to the field verification after go-live.
• You centralize and clarify the needs of countries and retail teams, and provide functional support on incidents affecting e-commerce sites and the Click & Collect service.
• You contribute to platform optimization by writing first-level User Stories (fixes, quick wins, simple evolutions).
• You participate in release preparation (ticket tracking, documentation, coordination) and functional testing before go-live.
• You monitor key performance indicators for platforms and the Click & Collect service, identify blocking points, and report them quickly to the relevant teams.
• You conduct regular audits to ensure service quality and reliability.
• You support field teams by co-leading training sessions, preparing test scenarios, and disseminating best practices.
• You write and update user support materials for countries and local teams.
• You act as a digital data referent for countries, producing regular and actionable reports.

Profile

• You have a higher education degree (business school, university, or equivalent) with a strong interest in digital, e-commerce, or project management.
• You have initial experience (internships or work-study included) in project coordination, e-commerce, digital, or retail.
• You are recognized for your organizational skills, rigor, and ability to manage multiple subjects in parallel.
• You enjoy working with diverse stakeholders in an international and multicultural environment.
• You are comfortable with digital tools and performance data.
• Your analytical skills, pedagogical approach, and service orientation make you a reliable partner for field teams.
• A good professional level of English is essential.

Benefits

At Lagardère Travel Retail, we strive to offer an attractive and balanced work environment:

• Fixed salary + annual bonus + profit sharing + compensatory time off
• Telework: up to 2 days per week + 12 additional days per year (after validation of the trial period)
• Wellpass subscription
• Internal and international mobility, training and development programs
• Company restaurant, 75% reimbursement of the Navigo pass

Diversity & Inclusion

At Lagardère Travel Retail, we are convinced that diversity and inclusion are essential drivers of performance and innovation. We are committed to creating a work environment where everyone can be themselves, develop their potential, and evolve in a respectful, equitable, and inclusive setting. All applications are examined with the same attention, regardless of background, in accordance with equal opportunities.

Recruitment Process

• HR Interview
• Skills interview with the manager
• A final discussion with the N+2

We are committed to keeping you informed at each stage of the process.