Product Owner Senior

About Accor Tech & Digital

Accor Tech & Digital is the engine of technology, digital solutions, and transformation within the Group. Our 5,000 talents are committed to offering the best digital and tech experiences to our clients, our hotels, and our teams in 110 countries, and to shaping the future of hospitality.

Accor Tech & Digital: professions where intelligence is first and foremost human!

Accor Tech & Digital is the innovation and technological transformation laboratory of the world leader in hospitality. Our teams, called Heartist®, combine the best of hospitality with the best of tech & digital. Our ambition: to offer our clients personalized, memorable, and sustainable experiences.

Here, we are creating new ways to travel in each of our 5,500 hotels, close to our 100 million clients in 110 countries. Here, we are at the heart of a fantastic playground for technological transition and the design of digital products and services for our clients and our hotel teams. Here, your scope of action will know no boundaries. So, with us, dare to make an impact on the world!

Your Challenge

As a Senior Product Owner, you will take charge of the "Attract" scope for the websites of 2 iconic luxury brands, encompassing all pages preceding entry into the booking funnel. You will actively participate in defining the product vision and building the strategic roadmap for this scope, and you will manage the entire product lifecycle. Your mission is to deliver a fluid user experience, maximize engagement, support the business objectives of the brands, and directly contribute to Accor's financial performance.

Your Mission:

Product Strategy and Roadmap

• Co-build, in collaboration with Design, Technical, and Business teams, the major annual strategic objectives for the luxury brand websites.
• Conduct benchmarks, analyze performance data (Google Analytics, ContentSquare), and user feedback (Qualtrics) to identify opportunities and areas for innovation.
• Build and manage the quarterly product roadmap for brand websites, based on in-depth analysis of benchmarks, performance data, user feedback, and business opportunities.
• Prioritize strategic initiatives by evaluating their value and feasibility, notably using the RICE method.
• Establish and track OKRs and KPIs to measure the success of your scope and guide product decisions.

Agile Delivery Management (Scrum)

• Translate the roadmap into clear and actionable sprint objectives, considering the team's capacity (design, product, tech) as well as business dependencies and constraints.
• Manage and maintain the product backlog in a structured and dynamic manner.
• Write clear, concise, and development-ready user stories.
• Lead all agile rituals (Sprint Planning, Backlog Refinement, Sprint Review) to ensure a fluid and efficient development cycle.
• Validate the quality of developments across different environments (test, pre-production, production).

Cross-functional Collaboration

• Establish and maintain a strong relationship with the brand business owners, serving as their primary point of contact for gathering business needs and communicating the roadmap and progress.
• Collaborate closely with the Product Designer on Discovery phases and design (new journeys, templates, components, UI/UX optimizations) to ensure an optimal user experience.
• Work in tandem with Tech teams to technically scope new features and the creation of components on the Content Management System (CMS).
• Collaborate with other Product Owners within the Brands Tribe (Novotel, Fairmont, Pullman, etc.), POs from the All.com platform, and the Design System team for the creation and adaptation of reusable cross-functional components (“core model”).
• Collaborate with the external SEO agency to scope and prioritize technical optimizations.

The Team & Work Environment

You will join a team based in Paris, composed of developers, QA, and designers. You will also collaborate daily with cross-functional teams (Core Model, SEO, Accessibility, Analytics). You will report to the Product Manager for the 2 luxury brand websites in scope.

Our Daily Tools:

• Project Management: Jira, Confluence, Notion
• Design: Figma
• CMS: Adobe Experience Manager (AEM)
• Analytics and User Feedback: GA4, Tableau, Content Square, Qualtrics.

Qualifications

And You?

• Proven Experience: Minimum 5 to 8 years of experience as a Senior Product Owner, ideally in a complex digital or e-commerce environment, with demonstrated experience contributing to product strategy.
• Agile Expertise: Mastery of Agile Scrum frameworks and project management tools (Jira, Confluence, Notion).
• Technical Skills: Knowledge of a CMS (Content Management System) like Adobe Experience Manager (AEM) is a major asset. Knowledge of technical SEO challenges.
• Knowledge of the hospitality or luxury sector would be a plus.
• Prioritization Skills: Proven ability to arbitrate and prioritize requests in a context of multiple stakeholders and cross-functional impacts.
• Autonomy and Responsibility: Ability to manage a complex scope autonomously, taking initiative and assuming your decisions.
• Collaborative Excellence: Strong communication and teamwork skills with diverse profiles (Tech, Design, SEO, Business).
• Analytical Mindset: Mastery of analysis tools (Google Analytics, Tableau, Content Square) for KPI tracking and decision support.
• Impactful Communication: Excellent ability to present complex topics clearly and concisely, both orally and in writing, and to argue your points to persuade.
• Problem Solving: Solid problem-solving skills, with the ability to identify issues, analyze root causes, and develop effective solutions.
• English Proficiency: Oral / Written

Additional Information

And Us, What Are Our Commitments?

To the World

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the digital's environmental impact across all our projects.

To Your Career

• We enable all our employees to master their work-life balance and offer them the means to shape their work environment in their own image.
• Training and development paths are defined both individually and collectively so that we grow together, every day.

Concretely, at Accor Tech & Digital:

• Remote work possible several days a week from France and flexible work options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.
• Every Wednesday afternoon, dedicate your time to in-depth work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous Improvement & Training: Hackathons, exceptional technological partnerships, dedicated talent management, certifications, and a dedicated training platform.

And also:

• ALL - Heartist® Program: preferential rates and flash offers for unforgettable stays and experiences in all our Accor addresses and with our partners, worldwide.
• Heartist® for good Volunteer Program: 1 day off during your working time to commit to an association.
• A Works Council that supports you in financing your cultural and sports activities.
• Sustainable Mobility Package for using a "green" means of transport or a "company bike" scheme in partnership with Zenride.
• Reimbursement of public urban transport subscriptions between home and work, according to the Finance Law scale.
• Restaurant vouchers of €11 face value.
• A mandatory health insurance plan, 50% financed by Accor, with no additional cost for dependents.
• Not to forget attractive working conditions with collaborative workspaces, restaurants, game areas, or even well-being and sports areas on-site or thanks to Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, especially those with disabilities.

We encourage all applications, regardless of gender, so dare to apply!

For us, recruitment is above all a story of encounters.

Does this mission appeal to you? Apply and we will offer you:

• A discussion with our recruitment team to present the essential aspects of the position or guide you to the role that may suit you.
• One or more interviews with managers and team members.
• For certain positions, you may also be asked to complete a test or a case study, as well as a questionnaire about your personality and motivations.
• A final interview with our Human Resources team to discuss the Group's culture, the work environment, our training program and career prospects, as well as the Group's various benefits.
• Personalized feedback.

#accortechdigital