Product Specialist - Software Support & Client Success

What you'll do

• Support bespoke software products remotely and onsite when required
• Investigate, troubleshoot and resolve software support queries
• Own helpdesk tickets from logging through to resolution
• Manage and administer SQL-rich environments, including scripting and database administration
• Perform software testing before product releases and updates
• Deploy product upgrades, installations and new software releases
• Train and support clients on software functionality and best practices
• Collaborate with internal departments to drive fast, effective solutions
• Escalate issues appropriately while maintaining excellent client communication
• Identify opportunities to improve processes and customer outcomes

Technical requirements

• Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting
• Previous software support, application support, or technical helpdesk experience
• Understanding of ticketing systems, call lifecycle management, and IT support processes
• Exposure to ITIL principles advantageous
• Strong Microsoft Office proficiency
• Valid driver's licence and own reliable transport
• Experience working with mobile scanners, handheld devices, or APK installations beneficial
• Agriculture, fruit industry, logistics, warehouse systems, or related operational software exposure highly advantageous

We're looking for someone who is:

• Client-focused and passionate about customer success
• Calm under pressure and solutions-driven
• Highly organised with exceptional attention to detail
• Comfortable managing multiple priorities simultaneously
• Confident communicating with both technical and non-technical users
• Self-managed, proactive, and accountable
• A team player who enjoys collaboration
• Curious, innovative, and eager to continuously learn
• Someone who takes ownership and goes the extra mile to deliver exceptional service

Why join us?

• Exposure to specialised software solutions within a dynamic industry
• Variety technical support, SQL administration, training, deployments and client engagement
• Opportunity to grow your technical and client-facing skills
• Supportive team environment where innovation is encouraged

If you enjoy technology, solving problems, and building strong client relationships while working in a fast-paced environment we'd love to hear from you.