Product Support Engineer au PSE-H24

About Safran

Safran is an international high-tech group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defense. Its mission: to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on all continents, the Group employs 100,000 people for a turnover of 27.3 billion euros in 2024, and holds, alone or in partnership, world or European leadership positions in its markets.

Safran is the 2nd company in the aeronautics and defense sector in the TIME magazine's "World's Best Companies 2024" ranking.

Safran Aircraft Engines designs, produces and markets, alone or in cooperation, civil and military aircraft engines with the best levels of performance, reliability and environmental respect. The company is notably, through CFM International*, the world leader in short and medium-haul commercial aircraft propulsion.

• CFM International is a 50/50 joint company between Safran Aircraft Engines and GE Aerospace.

Because we are convinced that every talent counts, we value and encourage applications from people with disabilities for our job opportunities.

Mission Description

• Process AOG (Aircraft On Ground) Technical / Critical Workstoppage cases with the objective of releasing the aircraft as quickly as possible on LEAP and CFM56 engines. The operational scope of these cases includes: Turbomachinery, line maintenance, oil system, and equipment.
• Ensure real-time monitoring of engine operational behavior (health monitoring), make maintenance recommendations to customers, and follow up on them.
• Formalize and share feedback on engine operational behavior.
• Formalize and share feedback on AOG cases.
• Identify and share needs for documentary updates with hardware owners or parts managers.
• Participate in internal and external meetings related to the communication of in-service issues and monitoring.
• Participate in the development of continuous improvement actions for the sector.

Depending on the defined pace, presence will alternate between the CSC and the PSE.