Product & Technical Support Engineer - Benelux

Product & Technical Support

• Act as a key technical contact to support internal teams and customers on charger products.
• Provide end-to-end product support, including configuration, deployment, troubleshooting, and issue resolution.
• Analyze and diagnose product issues, identify root causes, and propose effective technical solutions.
• Work closely with HQ and local engineering teams to escalate issues, track fixes, and validate solutions.

Cross-functional Collaboration

• Collaborate closely with developers and system engineers to understand product architecture, functionality, and limitations.
• Participate in technical discussions to translate customer and field issues into clear technical requirements or improvement requests.
• Support alignment between product, engineering, and field teams to ensure smooth product operation and delivery.

Field & On-site Support

• Provide on-site technical support when needed, including:
  • Installation and commissioning
  • System integration and validation
  • Troubleshooting and issue reproduction
• Support customers and partners during product rollout and operational phases.

Issue Analysis & Validation

• Reproduce customer-reported issues in lab or test environments.
• Validate fixes, patches, or configuration changes before deployment to customers.

Product Launch Support

• Support product launches by addressing customer issues and providing technical guidance.
• Ensure smooth implementation by working closely with project, service, and engineering teams.

Training & Knowledge Sharing

• Train local service engineers and partners on product functionality, troubleshooting.
• Create and maintain technical documentation, troubleshooting guides, and FAQs.
• Share field learnings and customer feedback with product and engineering teams.

Your profile

• Bachelor/Master's degree in Electrical, Computer, Computer Science, or related fields.
• Understanding software or hardware systems from a support and problem-solving perspective.
• Basic knowledge of Linux, scripting, or programming (e.G., Python, Bash, or C/C++).
• Strong analytical skills with a focus on root cause analysis and solution delivery.
• Willingness to work hands-on with hardware in a lab setting, lab equipment, and field systems.
• Strong communication skills and ability to work in a cross-functional and international teams.
• Good English skill in speech (at least C1 cig), reading and writing; Chinese is a plus.

Why us?

This decade might be overshaded by Covid‑19, but we are committed to building a cleaner future. We lead the discourse on energy, offering R&D in PV inverters, battery storage, and EV charging. Our global reach and emphasis on sustainability make our workplace unique.

Benefits

• Opportunities for career advancement.
• Bonus payment based on pre‑agreed and signed KPI agreements.
• A multinational team with extensive European and trans‑European exchange.
• Opportunities for technical and commercial knowledge growth, including exposure to string inverters, central inverters, inverter stations, and storage solutions.
• Technical and commercial training at our headquarters in Germany and visits to our R&D facility panels in China.

About Us

We are a green tech company driven by youth and innovation. We fight daily to achieve our mission: Clean Power for All. Founded in 1997, Sungrow has grown to become a leader in solar inverter R&D with a broad portfolio that includes PV inverter solutions, energy storage systems, floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.