Azure- Production Support

Responsibilities

• Monitor, troubleshoot, and resolve production incidents and service disruptions.
• Ensure system reliability, availability, and performance using SRE principles.
• Automate manual processes and optimize cloud infrastructure on Azure.
• Analyze logs, metrics, and alerts to prevent incidents.
• Collaborate with development, DevOps, and infrastructure teams for issue resolution.
• Implement CI/CD pipelines, observability, and proactive monitoring strategies.
• Maintain Azure resources (VMs, AKS, Storage, Networking, etc.).
• Participate in on-call rotations for critical production support.

Preferred Qualifications/ Skills

• Strong experience in Azure Cloud (Azure Monitor, App Insights, Log Analytics).
• Scripting & Automation: PowerShell, Python, Terraform, or Ansible.
• Monitoring & Observability: Prometheus, Grafana, Splunk, or Datadog.
• Incident Management: ITIL, SRE principles, RCA methodologies.
• CI/CD & DevOps: Azure DevOps, GitHub Actions, Jenkins.
• Containers & Orchestration: Kubernetes (AKS), Docker.
• Networking & Security: Load balancers, firewalls, IAM, VPNs.
• Experience with large-scale distributed systems.
• Familiarity with SQL/NoSQL databases.
• Knowledge of Cloud-Native architecture.