Professional Services Manager, Customer Success

About the Role

Customer Success is an integral part of the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. The Professional Services Manager will lead and manage a team of dedicated associates to provide legendary experiences to both our internal and external customers.

The Professional Services Manager will be responsible for managing professionals and workstreams around dedicated training, consultation services, data analysis and integration support. This role will identify process improvement opportunities and partner with cross functional teams for delivery. The Professional Services Manager will provide continuous training and guidance to the team to develop skillsets and drive value to our customers. This role will provide a customer-focused culture and environment by delivering confidence and value through the team's expertise and digital offerings.

The ideal candidate for this role should be passionate about helping people. A team player who knows what white-glove service looks like, and who is excited about being the driving force behind our customer-facing team consistently delivering on that promise.

This assignment is full-time in Reading, PA.

Major Responsibilities

• Providing leadership to a team of service professionals
• Developing talent through continuous coaching and training
• Leading efforts around analytical and integration needs
• Building partnerships with internal and cross functional teams
• Prioritizing of new and upcoming initiatives
• Understanding end-to-end processes
• Identifying process gaps
• Administrative Tasks
• Other projects assigned by the supervisor
• Regular, predictable, full attendance is an essential function of the job

Qualifications & Skills

• A proven Leader & Mentor
• Effective leadership and team management
• Strong critical thinking & problem-solving skills
• Organizational & time management skills
• Verbal & written communication skills
• Highly Adaptable
• Self-Motivated
• Strong Presentation Skills

Relevant Experience

• 3-5+ years leadership role in Professional Services, Service Management, Program Management or Product Experience
• Customer Success experience a plus

Education

• Bachelor's Degree preferred but will consider experience in lieu of degree

Ideal Experience

• Professional Services
• Service Management
• Program Management
• Product Management
• Customer Experience

Compensation

• $90-105K
• Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
• Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.