Program Director, Technical Services

Cormorant Utility Services specializes in providing complete Engineering, Procurement, Construction and Commissioning of High Voltage electrical installations. Working with us will make you a part of a strong team that is dedicated to providing best in class service throughout our industry!

POSITION SUMMARY:

The Program Director, Technical Services is a senior technical leader responsible for the development, execution, and performance of Technical Services programs across Utility, Industrial, and Commercial markets. This role leads a team of Technical Service Representatives (TSRs) and provides subject matter expertise in electrical power systems, supporting maintenance, testing, commissioning, and emergency service work.

The Program Director plays a critical role in bridging operations, project management, and clients by developing detailed technical scopes, pricing strategies, and client-facing proposals. This position ensures work is technically sound, commercially viable, and aligned with customer requirements and company standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead and manage a team of Technical Service Representatives (TSRs), providing technical guidance, mentorship, and performance oversight
• Act as the senior technical authority for service offerings including maintenance, testing, commissioning, and emergency response for electrical power systems
• Develop detailed scopes of work, methodologies, and execution plans in collaboration with Operations, Project Managers, and field teams
• Support pricing and proposal development, ensuring technical accuracy, risk identification, and alignment with margin expectations
• Partner with Business Development and Estimating to prepare client-facing submissions, proposals, and technical presentations
• Review and validate technical requirements, specifications, and drawings to ensure constructability and execution readiness
• Drive standardization of service offerings, procedures, and technical documentation across the Technical Services program
• Support contract execution by providing technical oversight, resolving complex field issues, and ensuring quality of deliverables
• Collaborate with cross-functional teams to align service capabilities with construction and equipment opportunities
• Identify opportunities to expand service offerings, improve efficiency, and enhance recurring service revenue streams
• Ensure compliance with Quality, Environmental, and Health & Safety standards across all technical service activities
• Contribute to workforce planning, training, and development of technical talent within the TSR team

CANDIDATE PROFILE:

• Minimum 8–12 years of experience in electrical power systems, technical services, or field service environments
• Proven experience leading or mentoring technical teams (TSRs, field engineers, or service specialists)
• Post-secondary education in Electrical Engineering, Engineering Technology, or a related discipline (or equivalent industry experience)
• Strong technical expertise in power systems including testing, commissioning, maintenance, and troubleshooting
• Experience developing scopes of work, technical proposals, and supporting pricing/estimating processes
• Solid understanding of field execution, constructability, and service operations
• Strong commercial awareness with the ability to balance technical solutions and cost considerations
• Experience working across Utility, Industrial, and/or Commercial sectors
• Excellent communication skills with ability to interface with clients, internal stakeholders, and field teams
• Familiarity with applicable industry standards, codes, and safety regulations
• Experience in union and/or non-union environments considered an asset

Interested candidates can forward their resume and cover letter via careers@cormorantutility.com. Please quote the job title in the subject line. We thank all applicants for their interest however only those selected for an interview will be contacted.

Recruiters: Unsolicited resumes will not be viewed, considered, or responded to. Thank you for respecting our policy.

Cormorant values, respects, and leverages the differences and competences of all employees from a variety of different backgrounds. We recognize Canada’s diversity, beginning with our Indigenous Nations, as a source of pride and strength. At Cormorant, we are committed to Reconciliation through Call to Action #92 for businesses. All qualified applicants including Women, Visible Minorities, Indigenous Persons and Persons with Disabilities are invited to apply.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require.