Program Manager, Merchandising Operations

Our Opportunity

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets - and pet parents - as family, and we are passionate about exceeding their expectations at every interaction.

We are seeking a Program Manager, Merchandising Operations to support the integration of Smart Equine into Chewy. This role will lead cross-functional initiatives that enhance merchandising operations, align strategic priorities, and build scalable processes to support the continued growth of the Equine business.

This position is based in Boston, MA and will partner closely with senior leaders and cross-functional stakeholders to ensure successful integration, operational readiness, and long-term sustainability.

Primary Responsibilities

Program Leadership & Integration

• Lead the planning and execution of initiatives required to integrate Smart Equine into Chewy
• Develop and maintain project plans, timelines, and milestones across multiple workstreams
• Monitor progress, identify risks, and implement mitigation plans to ensure successful delivery
• Prepare and facilitate business reviews to communicate progress, insights, and key decisions

Cross-Functional Coordination

• Partner with Accounting, Finance, Marketing, Operations, Product, and Technology teams to align scope, priorities, and timelines
• Facilitate working sessions to define deliverables, clarify ownership, and resolve dependencies
• Ensure alignment between strategic objectives and operational execution

Process Development & Operational Excellence

• Establish standardized processes and playbooks to support market launches and category expansion
• Develop reporting tools and inspection mechanisms to support operational health and performance visibility
• Drive continuous improvement initiatives that enhance efficiency, scalability, and profitability
• Support vendor and SKU management processes to strengthen merchandising operations

Stakeholder Management & Communication

• Build strong relationships across teams to influence outcomes and drive accountability
• Translate complex data into clear, executive-ready communications
• Support change management efforts to ensure smooth adoption of new processes and systems

What You’ll Need

• Bachelor’s degree in Business, Operations, Supply Chain, Management, or related field (advanced degree or certifications preferred)
• Experience managing cross-functional, operational, or data-driven projects
• Proven ability to deliver initiatives within defined timelines and evolving priorities
• Strong written and verbal communication skills, including executive-level presentations
• Analytical and problem-solving skills, including experience with root cause analysis
• Ability to influence without direct authority and collaborate effectively across functions
• Experience with Lean methodologies or Six Sigma (Black Belt preferred)

Work Arrangement

• Hybrid model: 3 days per week in hub location
• This role is not eligible for remote work

The base salary range for this role is $95,500 - $152,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.