Program Manager

Job Summary

We are looking for a Program Manager – Operations & Data Analytics to drive data-led process improvements across field operations and aftersales functions. The role will focus on building systems, automating workflows, defining KPIs, and enabling leadership decision-making through strong analytics and dashboards.

Key Responsibilities • Develop systems, processes, and reports to track operational performance and progress • Design data structures and pipelines to improve operational efficiency • Gather requirements from field teams, managers, and leadership and automate processes • Define KPIs and build dashboards for performance monitoring and insights • Lead data-driven projects across field operations and vehicle aftersales • Manage data for off-road vehicles, roadside assistance, B2B customer support, and field failures • Drive digital transformation initiatives and continuous process improvements • Create management reports and presentations highlighting trends, gaps, and opportunities

Required Skills • Advanced MS Excel (Pivot Tables, Power Pivot, Power Query, Data modeling, etc) • Strong data analysis and dashboarding skills (Power BI or similar tools preferred) • Experience handling large and unstructured datasets from multiple sources • Strong PowerPoint skills for management and leadership reviews • Good understanding of automotive / EV aftersales operations and related data • Knowledge of customer SLAs and performance analysis

Qualifications • Bachelor’s degree in Engineering (MBA preferred) • 4–7 years of experience in Program Management, Business Analysis, or Operations Analytics • Experience in Automotive / EV / Fleet Management industry preferred • Experience with Zoho Creator or low-code platforms is a plus