Program Manager

About

As we grow our proposition, we are seeking a Program Manager to orchestrate the delivery of high‑value improvement workstreams across Lending, Savings, and Invoice Finance. Reporting to the Chief Product Officer, you will resolve internal resource constraints and manage a hybrid delivery model to ensure strategic milestones are met. Your role is to act as the central “traffic controller,” tracking program outcomes and monitoring operational readiness to ensure a seamless transition from build to launch.

Core Responsibilities

• Own the overarching program roadmap and delivery plan, synchronising workstreams to ensure alignment with the Chief Product Officer’s strategic goals.
• Understand resource constraints, internal bottlenecks, and business context; identify potential delivery risks and drive resolution to keep workstreams on track.
• Own program‑level governance, maintaining a hybrid waterfall‑agile framework to track milestones, dependencies, and budgets across all active projects.
• Work closely with Product Managers and technical leads to ensure high‑level business objectives translate into achievable delivery and manageable work packages.
• Define, track, and report on program health, workstream delivery of business value, and adherence to the bank’s internal risk and compliance standards.
• Collaborate effectively with cross‑functional stakeholders (Risk, Legal, Finance, and IT).
• Review operational readiness and program milestones to ensure all delivery criteria and regulatory requirements are met before a product or feature is transitioned to live.
• Manage executive stakeholder expectations, providing the CPO and board with transparent communication regarding program progress, budget tracking, and resource hotspots.

Profile Required

Essential Experience

• 5+ years in the financial services industry in Europe, ideally with expertise in the SME market.
• Experience launching new platforms across multiple countries.
• Demonstrable experience leading organizational change.
• Experience working in AGILE teams and organizations.

Technical Skills

• Strong stakeholder management across multiple complex relationships.
• Highly familiar with AGILE methodologies.

Core Competencies

• Stakeholder management – ability to build strong relationships.
• Entrepreneurial spirit – thrives in startup/scale‑up environments with ambiguity and limited resources.
• Self‑starter – takes initiative, manages priorities independently, and drives projects to completion.
• Communication excellence – outstanding written and verbal communication skills in either French, Dutch or Spanish (additional European languages highly valued).
• Creative problem‑solving & an innovative approach to finding solutions.

Education

• Experience dependent.

Personal Attributes

• Passionate about fintech innovation and SME financing.
• Comfortable with regulated financial services environment.
• Results‑oriented with strong attention to detail.
• Adaptable and resilient in fast‑paced, evolving organization.
• Team player who embodies RiverBank’s values of integrity, excellence, and collaboration.