Senior Context Engineer (Program Manager)

About

Self‑Service Knowledge is part of Dynatrace’s Strategic Product Communication solution, transforming knowledge into strategic, product‑aligned assets that enable customers and teams to learn and solve problems independently, at scale.

As a Senior Context Engineer (Program Manager), you will play a key role in Dynatrace’s AI‑first operating model. This is a new and evolving role, focused on designing and continuously improving the context layer that powers AI‑driven content systems, self‑service knowledge, and internal platforms.

Working at the intersection of AI systems, technical documentation, and program execution, you ensure high‑quality technical context can be reliably consumed by AI and scaled across teams. In close collaboration with senior technical leadership and stakeholders across Product, Engineering, and Documentation, you translate strategic goals into structured, executable outcomes.

Responsibilities

• Responsible for building, managing, and maintaining the context layer for AI content systems.
• Ensures alignment and effective collaboration from strategy through to execution, helping to achieve the goals set for Self‑Service Knowledge.
• Fosters planning and breaking down the “What” we want to solve into “How” we need to solve it.
• Actively tracks and reports on execution progress.
• Continuously optimizing, refining, and aligning processes related to value delivery.
• Empowers Product Managers, Information Developers, and more.
• Proactively identifies and escalates blockers.
• Analyzes and assesses program risks and issues and makes corrective measures.
• Curates and enriches metadata across data assets, resolving semantic conflicts, and packaging context into formats that AI agents can use.
• Connects stakeholders to ensure strategic implementation and completion of core roadmap items.
• Shapes and implements guidelines and goals for technical writing across teams and channels.
• Advocates for technical writing and documentation best practices throughout the company, ensuring self‑service knowledge and technical content are prioritized and valued.
• Coordinates efforts to improve content strategy, architecture, and documentation standards to ensure consistency and usability – all with an AI‑first approach.

Requirements (What Will Help You Succeed)

• 2+ years of AI experience in a B2B software product environment and 3+ years of experience aligned with technical writing.
• Experience in defining and executing strategy and governance for software documentation.
• Creative self‑starter who can envision a future for enterprise software documentation above and beyond what we can do today.
• Passion for devising enterprise‑grade strategies and roadmaps for technical documentation.
• Ability to start with the “why” behind your strategy to motivate and inspire.
• Understanding of docs‑as‑code and eagerness to use new technologies (LLM, gen AI) to advance the experience ecosystem and let content contributors focus on what they do best.
• Hands‑on technical expertise to draw insightful conclusions validated by customer analytics, ensuring consistent results amidst diverse contributors and stakeholders.
• Excellent at engaging with both internal and external stakeholders, articulating your vision and plans.
• Familiarity with Markdown.
• Understanding of software development lifecycles and a strong architectural background.
• Knowledge of technical topics such as software intelligence, cloud technologies, artificial intelligence, application security, and SaaS.
• Enjoy sharing knowledge and skills with team members and learning from others.
• Willingness to push the envelope and engage stakeholders to try new things, balanced by a love of metrics that support your work.

Benefits (Why You Will Love Being a Dynatracer)

• Dynatrace is a leader in unified observability and security.
• Culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting‑edge technologies, including our own Davis hypermodal AI, to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50 % of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Minimum salary disclosed for legal reasons: € 65,000 gross per year (full‑time). Higher salary offered in line with qualifications and experience.