Program Manager, In-Person Programming (Volunteer)

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth ages 5–18 experiencing housing instability through mentorship, literacy, social-emotional learning (SEL), and creative expression. Our in-person programs are where our mission becomes real—inside classrooms, community spaces, and daily student experiences.

About PromiseLearning | PromiseRooted (In-Person Programs)

PromiseRooted is MAP’s in-person program delivered in schools and community sites. It provides structured, consistent environments where students receive academic support, mentorship, and social-emotional development.

Role Overview

We are seeking a Program Manager, In-Person Programming to oversee the execution, consistency, and quality of MAP’s site-based programs.

This role ensures that programs are not only running—but running well, consistently, and in alignment with MAP’s standards.

This is a high-impact operational leadership role focused on bridging strategy and daily execution.

Key Responsibilities

Program Execution & Oversight

• Oversee day-to-day operations across in-person program sites
• Ensure programs follow established schedules, structure, and expectations
• Monitor consistency and quality of program delivery

Site Coordination & Support

• Support and manage Site-Based Program Coordinators
• Provide guidance, troubleshooting, and operational support
• Ensure alignment across multiple sites

Program Quality & Standards

• Ensure programs align with MAP’s SEL, mentorship, and engagement goals
• Identify gaps in delivery and implement improvements
• Maintain high standards for student experience and engagement

Volunteer & Staff Alignment

• Coordinate with Volunteer Operations to ensure proper staffing at sites
• Ensure volunteers are placed, prepared, and supported
• Address attendance, reliability, and performance issues

Partnership Coordination

• Work with school and shelter partners to maintain strong relationships
• Ensure program expectations are met at each site
• Support communication and coordination with external partners

Systems & Operations

• Track attendance, participation, and program performance
• Maintain structured documentation and reporting
• Support development of scalable systems for program growth

Cross-Team Collaboration

• Work closely with Mentorship Program Manager and SEL leads
• Align program execution with curriculum and program strategy
• Collaborate with leadership on program improvements and expansion

Communication & Responsiveness

• Maintain clear, timely communication across teams
• Ensure responsiveness via Google Workspace and program channels

Qualifications

Required

• Experience in program management, education, or youth development
• Strong organizational and operational skills
• Ability to manage multiple sites, teams, and priorities
• Strong leadership and problem-solving abilities
• Alignment with MAP’s mission and dignity-centered values

Preferred

• Experience working in school-based or community programs
• Experience managing staff or volunteers
• Familiarity with SEL, mentorship, or youth programming
• Experience in nonprofit or education environments

Commitment

• Volunteer role
• Approximately 5–10 hours per week (with in-person presence as needed)
• Minimum 6-month commitment required
• NYC-based (site coordination required)

What You’ll Gain

• Leadership experience managing real-world program execution
• Direct impact on student experience and program quality
• Collaboration with program leadership and school partners
• Professional references and letters of recommendation
• A meaningful role ensuring programs run with structure, care, and consistency

Additional Information

This role ensures the program works—every day, in every room.

Help turn structure into consistency, and consistency into impact.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.