Program Manager (SME)

Education:

• Bachelor’s in IT

Certifications:

• PMP Certification

Experience:

• Program management experience in a technology or government contracting environment.
• Demonstrated experience managing petabyte-scale, complex technology programs, preferably within the government or law enforcement sectors.
• Strong knowledge of SAFe/agile methodologies, software development life cycles, and modern project management tools and techniques.
• Proven ability to lead multidisciplinary teams and manage cross-functional projects involving software development, cybersecurity, and IT infrastructure.
• Excellent communication, negotiation, and stakeholder management skills.
• Understanding of federal cybersecurity guidelines, including compliance with Executive Order 14028 and other relevant regulations.
• Experience with budgeting, forecasting, and financial management of technology programs.

Job Description/ Roles-Responsibilities:

• Oversees the technical and operational support of MXU missions and critical incidents.
• Define and oversee the program's technical and operational objectives, scope, and success criteria in alignment with organizational goals.
• Develop a detailed program roadmap, outlining timelines, milestones, and deliverables. Identify dependencies between projects and ensure they are managed effectively.
• Coordinate efforts, monitor project progress, add address issues across project managers and teams to ensure consistency and collaboration.
• Ensure risks are identified, tracked, and mitigated throughout the program lifecycle. Act as the escalation point for issues that cannot be resolved at the project level.
• Develop and manage the program resources (budget, personnel, tools), ensuring costs are controlled and aligned with financial goals. Identify resource gaps and work with leadership to address them.
• Establish clear communication channels across teams, projects, and stakeholders.
• Works closely with stakeholders to understand the government’s requirements for infrastructure, applications, and services
• Provides plans, progress reports, metrics, and regular updates to detail the efficiency, effectiveness and reliability of infrastructure, applications, and services
• Understands strategies and movements of other government agencies and advises MXU when efficiencies can be gained
• Maintains relationships with MXU customers and Partners
• Ensure knowledge sharing and documentation for future reference.
• Act as the central point of contact for all program-related communication.