Program Manager - Staffing

Requirements

• Proven experience in healthcare staffing management, preferably within a federal or clinical research setting.
• Deep understanding of Joint Commission standards, the Privacy Act of 1974, and HIPAA regulations.
• Proficiency in managing complex shift schedules to ensure coverage for planned and unplanned absences without service disruption.
• Ability to pass a National Agency Check for Trustworthiness (NACT) and maintain a favorable status as a condition of employment.

Responsibilities

• Act as the primary authority for the contractor onsite, managing the day-to-day execution of the PWS and task orders.
• Maintain professional deportment and responsiveness while facilitating communication between NIH leadership, contractor supervisors, and administrative personnel.
• Monitor staff performance against Acceptable Quality Levels (AQLs), including maintaining a 90% or higher fill rate and a turnover rate below 15%.
• Implement and manage the Quality Control Plan (QCP), addressing any personnel performance issues or contract discrepancy notices within three (3) business days.
• Ensure 100% compliance with mandatory training, including HIPAA, NIH Information Security, and OSHA requirements.
• Oversee the recruitment and retention plan, ensuring all personnel are U.S. Citizens or Green Card holders with valid background checks (SF 85-P) prior to performance.
• Serve as the lead for reporting any security or privacy incidents to the NIH Information Security Program within one (1) hour of discovery.
• Prepare and submit mandatory monthly status reports and verify the accuracy of all timecards and invoices before submission to the Government.

Skills