Program Performance Manager – Southern Ontario

We’re on a mission to accelerate the future of EV mobility. Our patented adaptive power technology is designed to remove the barriers to at-home charging, enabling more drivers to choose electric without costly panel upgrades or infrastructure limitations. As the demand for EVs continues to rise, we’re proud to be delivering a smarter, more flexible charging solution that makes widespread adoption possible.

This isn’t just about chargers; it’s about changing the way energy flows. We believe the future is adaptive, and our team is building the foundation for a more sustainable, electrified tomorrow. If you’re passionate about green tech, EV innovation, and the role smart infrastructure plays in our transition to a low-carbon world, you’ll fit right in.

Join us as we scale a category-defining solution and help shape the future of EV adoption across Canada and beyond.

About the role

Reporting to the VP of Strategic Growth & Planning, we are seeking a highly motivated and fluently bilingual Program Success Manager based in Eastern Ontario to support home charging programs. This is a multi-functional role focused on providing exceptional customer and partner experience across onboarding, training, account coordination, and first-level support.

Travel to client sites, including regular visits to dealerships and partner locations across Ontario, is an integral part of the role. The successful candidate will be comfortable representing the company in person, building relationships on-site, and supporting the rollout of programs directly within dealerships. The primary territory will focus on Western/Southern Ontario, with occasional travel required to Western Canadian provinces as business needs evolve.

As the program expands, this position offers significant opportunities for growth and specialization within the customer experience and training function.

Key Responsibilities

Program Support & Coordination

• Serve as the primary point of contact for participating dealerships and partners across Western/Southern Ontario, with occasional support for accounts in other Western Canadian regions.
• Manage the ongoing delivery of home charging programs
• Support new partner onboarding and ensure existing dealers have continued access to the tools, resources, and training they need to succeed.
• Track program participation, proactively engage with accounts to maintain high levels of activity and satisfaction, and address any operational challenges.
• Communicate updates, timelines, and key information clearly and consistently.

Training & Enablement

• Deliver engaging training sessions for dealership staff and program partners, both virtually and on-site.
• Conduct refresher and new-hire training to reinforce product knowledge and ensure consistent understanding of the program.
• Develop and maintain strong subject matter expertise in Variablegrid’s home charging solutions, including hardware, software, and installation processes.

Customer & Partner Experience

• Conduct welcome calls with product customers to ensure a positive start to their charging experience.
• Provide assistance with order inquiries, product questions, and navigation of the online ordering portal.
• Maintain accurate CRM records of interactions, training sessions, and follow-ups.
• Coordinate with internal fulfilment, support, and operations teams to ensure prompt and positive resolution of customer or partner concerns.

Required Qualifications

• Strong communication and presentation skills
• Based in Ontario, with flexibility to travel within the province as needed
• 2–4 years of experience in a client-facing, training, or support role
• Automotive industry experience is strongly preferred, ideally with direct exposure to dealership operations
• Proactive about outreach, whether it’s connecting with new leads or staying in touch with dealer contacts, you're comfortable picking up the phone and building relationships.
• Strong presentation skills and confidence delivering virtual or in-person sessions
• Strong organizational skills and the ability to manage multiple responsibilities in a fast-moving environment
• Confident using digital tools for virtual presentations, CRM updates, and reporting

Bonus

• Familiarity with EV infrastructure, technical installations, or customer onboarding processes

Tools & Technology

• Valid driver’s license and reliable access to a vehicle for regular travel within Ontario
• Familiarity with Microsoft 365 (Teams, Outlook, Excel, OneDrive).
• Experience using Zoho or a comparable CRM for tracking activity and managing workflows.
• Comfortable using virtual meeting platforms and presentation tools (e.g., Teams, Zoom).
• Ability to navigate file sharing, ticketing systems, and digital onboarding portals.
• Willingness to learn internal systems related to EV charger onboarding and smart controller configuration.

Why Work with Us

This is an opportunity to join a rapidly growing startup on the ground floor. We’re bringing an innovative, patented EV charging technology to market and building a dynamic, driven team to help us scale. We operate with a startup mindset, which means we’re hands-on, collaborative, and not afraid to wear multiple hats. If you’re someone who thrives in a fast-paced environment and wants the chance to carve out your own path as the company grows, this is the place to do it.

We also believe culture is everything. We’re a team that values respect, integrity, and a sense of humour. Simply put, we believe the best teams are built on mutual respect, low ego, and a can-do attitude. We’re building something special, and we want great people to build it with us.