Programme Manager

Key Purpose

Lead the management of a portfolio of projects spanning client servicing, operations, finance, and related domains alignment with strategic objectives and priorities

Responsibilities

Project Team Oversight

• Provide leadership and guidance to project teams, fostering a collaborative and high-performance work environment.

Methodology Optimization

• Evaluate and optimize project delivery methodologies, balancing Agile and waterfall approaches to best suit the needs of individual projects within the portfolio.

Stakeholder Engagement

• Effectively engage and communicate with stakeholders at all levels, including clients, project teams, and senior management, to ensure alignment and transparency throughout the project lifecycle.

Risk Management

• Identify and mitigate risks associated with project delivery, proactively addressing issues to minimize impact on project timelines and objectives.

Resource Allocation

• Manage resource allocation across project teams, ensuring optimal utilization of human and financial resources to maximize project outcomes.

Performance Monitoring

• Monitor and track project performance metrics, providing regular updates to senior management and stakeholders on progress, milestones, and key deliverables.

Dependency Management

• Ability to skillfully manage a multitude of dependencies outside of your programme and projects, ensuring seamless integration and delivery.

Documentation

• Create detailed documentation including business requirements, process flows, use cases, and user stories
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

Project Management

• Collaborate with project managers to define project scope, objectives, and deliverables.
• Assist in project planning, estimation, and resource allocation.
• Monitor project progress and identify potential risks or deviations from the plan.

Quality Assurance

• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure that delivered solutions meet the specified requirements and are of high quality.

Process Improvement

• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.

Minimum Requirements

Qualifications

• Bachelor's degree in a relevant field (project management, business administration, etc.)
• Project Management Professional (PMP) certification required. Alternative certifications at the same level are acceptable (SAFe/Prince/PMI)

Experience

• Strong project management skills, including the ability to plan, organize, and execute.
• Minimum of 8 years' experience in Agile tools like Jira Confluence, SAFe, and Aris.
• Minimum of 8 years' experience in applying process modeling standards.
• Minimum 12 years of experience in programme management.
• Knowledge and exposure to business process transformation and integrating technologies.
• Demonstrated experience in managing large-scale projects and programmes.
• Proven track record of successful programme delivery.

Desired Skills

• MS Office Suite (Excel, Word)

Desired Work Experience

• 5 to 10 years

Desired Qualification Level

• Degree