Project Coordinator

Responsibilities

• Coordinate and Assist PM in growing client relationships with new and existing clients.
• Facilitate meetings with client leadership and implementation teams providing critical solution statuses and/or updates.
• Understand the business outcomes required to support customer services
• Analyze, identify and drive critical and escalated issues to resolution
• Assist PM in delivering Task orders and coordinate with COR
• Prepare Project status reports
• Track internal OLA metrics, provide clients with SLA management and reporting metrics

Qualifications

• Bachelor's degree or equivalent relevant experience
• At least 5 years of project support with proven ability to grow and maintain client relationships
• Experience working with federal Clients

Preferred

• Experience in multiple areas including Service Strategy, Service Design, Service Transition, and Service Operation with Continual Process Improvement