Techno-Functional Project Manager

Role Summary

Leads day-to-day delivery management for the UNFI ServiceNow ITOM Service Mapping engagement. Owns plan execution across workstreams, coordinates workshops and stakeholder availability, manages wave cadence, tracks risks/issues/decisions, and ensures deliverables, documentation, UAT coordination, and handover activities are completed in line with the SOW.

Key Responsibilities

• Own overall project plan, schedule, and governance across Initiation/Validations, Plan & Design, Build/Configure, Test & Validate, and Handover/Hypercare.
• Plan and coordinate requirement workshops, validation sessions, dependency reviews, and UAT activities with UNFI stakeholders.
• Manage wave execution (Waves 1–4) including readiness, entry-point validation, completion reporting, and stakeholder sign-offs.
• Track and manage risks/issues/assumptions/dependencies; escalate as needed and ensure adherence to SOW change management approach.
• Coordinate CMDB readiness discussions, credential/access validations, MID Server-related coordination, and cross-team actions.
• Ensure deliverables quality and timeliness (kickoff deck, project plan, user stories, documentation, reports/dashboards, KT artifacts).
• Lead communications cadence (status reporting, meeting notes, action tracking) and coordinate hypercare planning and closure/signoff.

Primary Deliverables / Outputs

• Kickoff materials and approved project plan; refined workshop schedule and RACI alignment support.
• Wave plan and status reporting (completion reports, defect/issue tracking, action logs).
• Facilitation of user-story capture/validation and UAT coordination evidence.
• Change Request (CR) log support and scope control artifacts (as applicable).
• Handover plan, knowledge transfer schedule, and project closure/signoff documentation.

Core Skills

• Strong project management in ServiceNow/ITOM engagements with both technical and business stakeholders.
• Ability to run workshops, translate requirements into user stories, and manage delivery across multiple waves.
• Experience with dependency management, credential/access readiness coordination, and risk/issue management.
• Excellent communication, status reporting, and stakeholder management skills.
• Working knowledge of ServiceNow ITOM Service Mapping/CMDB concepts sufficient to manage delivery and unblock teams.

Experience

• Experience in project management and managing ServiceNow platform projects.
• Experience delivering wave-based implementations and managing UAT, documentation, and transition to BAU.
• Experience operating in client environments with defined acceptance criteria and governance.

Tools / Technologies

• Project planning tools (e.g., MS Project/Planner/Jira-equivalent)
• MS Teams/Outlook
• MS Word/PDF documentation
• ServiceNow platform familiarity for reporting/visibility

Preferred Certifications

• PMP or PRINCE2 (preferred)
• ITIL Foundation (preferred)
• ServiceNow CSA (nice-to-have)

Success Criteria (Measures of Effective Delivery)

• Project milestones and wave deliverables achieved with clear stakeholder alignment and sign-offs.
• Risks/issues are proactively managed; blockers are resolved quickly via effective coordination.
• Documentation, KT, and hypercare readiness support a smooth handover and project closure.

Additional Responsibilities

• Delivery Management including ensuring seamless project delivery, compliance to SLAs, audits, and project health.
• Client Relationship Management including regular customer connects, QBRs, and opportunity deployment.
• Delivery governance with MIS reporting, risk management, and revenue monitoring.
• Operational Excellence focusing on automation, innovation, and knowledge management.
• Capability Development and Talent Pipeline Creation including demand forecasting, training compliance, and talent management.
• Team Management covering resourcing, onboarding, performance management, engagement, and recognition.

Compensation and Benefits

• Salary range: $100,000 to $185,000 per year.
• Benefits include medical and dental benefits, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options.

Equal Opportunity Statement

Wipro provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Applications from veterans and people with disabilities are explicitly welcome.

Company Statement

We are building a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We seek people inspired by reinvention to join us in evolving our business and industry.